What are the responsibilities and job description for the Audio Visual User Support Engineer Job at TierPM in New York position at TierPM?
Note : Experience commissioning newly installed audio visual conference room technology and ability to hands on troubleshoot and break / fix is a must. Some experience designing AV solutions and using Auto-Cad is a nice to have.
A leading provider of Audio Visual integration and support is looking for a Junior AV / IT User Support Engineer to be an on-site and remote Subject Matter Expert (SME) for their clients in the financial / law services sector in Manhattan, NY.
Previous experience providing AV / IT field support for banking / financial or law institutions in this capacity is a big plus.
This position will be responsible for infrastructure level support of all AV systems including Microsoft Teams Room Systems, as well as Crestron, Cisco and Polycom systems.
Duties :
- Perform both on-site and remote access support and troubleshooting on all AV and UC equipment that requires attention.
- Responsible for all end user client training and best practices for all AV and UC equipment.
- Responsible for an advanced level of support as well as keeping an eye out for potential problems and fixing before they become an issue.
- Responsible for provisioning systems on VC infrastructure and Codec configurations
- Responsible for uploading Code to AV devices, including Crestron among others.
- Responsible for timely and detailed communication with client as well as with employer in a global environment. This will include representation in key stake holder meetings.
- Responsible for on-site room surveys to review AV / UC inventory and look for any potential problems and fix.
- Responsible for reading and understanding architectural drawings as you will work with the design teams
- Responsible for conducting continuing product research including Crestron, Cisco, Polycom, Extron, MS Teams Rooms to stay up to date.
- Must have excellent verbal and written communication skills as well as ability to work independently.
- Must have a high level of customer service as will be primarily working on site for a customer in their environment.
- Responsible for documenting all issues as well as creating user guides.
- Responsible for Commissioning AV / UC Systems and be the point of contact to ensure all systems are operating correctly within guidelines and timelines.