What are the responsibilities and job description for the Parts Agent position at Tiffin?
Our core purpose: There are many ways to adventure in our products, but all customers share a similar dream of leisure, exploration, and fun while making lifelong memories with the most important people in their lives. Our products are the vehicle for customers’ adventures and helping them realize their dreams.
Title: Parts Agent
FLSA: Non Exempt
Reports To: Call Center Manager
Purpose:
A Parts Agent is responsible for managing large amounts of inbound parts calls. Responsible for identifying customers’ needs, clarifying order information, research and identity parts accurately to provide expedient service to the customers.
Responsibilities/Essential Duties:
- Answer calls and respond to emails
- Taking and processing customers orders for parts
- Assuring processes are accurately completed
- All other duties as assigned
Requirements:
- Ability to work individually and on teams
- Great written and verbal communication skills
- Exceptional interpersonal skills
- Knowledge of labor legislation
- Lift and/or pull up to 25 pounds
- Work in a fast pace repetitive environment-climbing, walking, twisting, etc.
- Willing to adhere to all safety guidelines and standards
- Demonstrated ability to work under pressure and make deadlines
- Demonstrates good judgment; approachable and professional; solid problem solving skills; ability to handle multiple tasks; self-motivated; well organized; and perform all job duties
Tiffin prefers prior experience. We will train the right individuals who demonstrate strong work ethic and can adhere to quality standards, policies, and work safely.
