What are the responsibilities and job description for the Guest Services Representative position at Tigard Bowl?
AREAS OF WORK: Customer Service Desk, Food prep, Bar, and Busser
SCHEDULE: Be able to work weekdays, weekends, nights and holidays as needed
EXPERIENCE: 1 year experience in customer service is preferred but not required
SKILLS/PERMITS NEEDED:
o Flexible work schedule
o Free bowling
JOB DUTIES: Provide a first-class experience to our guests through exceptional interpersonal skills. Educate guests and develop positive relationships with Tigard Bowl customers.
SCHEDULE: Be able to work weekdays, weekends, nights and holidays as needed
EXPERIENCE: 1 year experience in customer service is preferred but not required
SKILLS/PERMITS NEEDED:
- Be comfortable with in-person interactions with guests and others
- First-class level of guest service skills
- Cash handling and sales skills
- Be comfortable using computer for point of sale
- Awareness and advocate of safety
- Obtain Food Handler and OLCC Server Permits
- Be able to stand/walk for the duration of scheduled work shift
- Be able to lift up to 25 pounds
- Be comfortable working in a loud environment.
o Flexible work schedule
o Free bowling
JOB DUTIES: Provide a first-class experience to our guests through exceptional interpersonal skills. Educate guests and develop positive relationships with Tigard Bowl customers.
- Greet all guests professionally with a welcoming attitude, process guest bowling and other transactions.
- Assist guests in their bowling experience by ensuring proper communication of equipment use; ensure areas are clear of potential safety hazards; assist the guest with equipment required to bowl such as shoes, balls and pro shop supplies.
- Support our guests in multiple areas of our bowling center such as hosting and directing guests, running food to guest tables, bar service, ensuring food quality is to standard, and cleaning and sanitizing tables.
- Properly handle cash and other financial transactions.
- Assist with opening and/or closing our center
- Maintain a clean, organized, and sanitary environment. Will remove garbage and recycle as needed, participate in cleaning duties such as sweeping, wiping down equipment and furniture, mopping, replenishing sanitary items and more to include maintaining cleanliness of facility.
- Follow all safety procedures and practices and follow PPE protections to ensure personal and guest safety from potential hazards.
- Other duties as assigned.
- Reliable; consistently at work and on time.