What are the responsibilities and job description for the Customer Service Warranty Specialist position at Tige Boats?
Job Title : Customer Service Warranty Specialist - Boat Manufacturer
Location : Abilene, Texas
Job Type : Full-Time
About Us : Tigé and ATX Surf Boats, a leading manufacturer in the surf and wake boat industry, is seeking a dedicated and skilled Customer Service / Warranty Specialist to join our team and assist in the management and fulfillment of warranty claims, answering dealership warranty inquiries, and providing excellent to support to our valued network of dealers and customers.
Position Overview : As a Customer Service Warranty Specialist , you will serve as the primary point of contact for dealership personnel and customers navigating warranty-related issues. You will manage and process warranty claims via phone, email, and warranty software, ensuring concerns are addressed swiftly, professionally, and accurately. In this dynamic role, you will collaborate closely with internal teams, troubleshoot warranty-related issues, and maintain a high level of satisfaction for both dealerships and customers.
Key Responsibilities :
- Respond to inbound dealer emails and calls related to warranty claims, providing timely and knowledgeable assistance.
- Process, verify, and ensure the accuracy of warranty claims in accordance with company policies and procedures.
- Collaborate with technical, production, and quality control teams to resolve issues and ensure the accurate and timely processing of claims.
- Provide clear, precise, and up-to-date information about product features, warranty coverage, and available service options to dealerships and customers.
- Maintain detailed and accurate records of warranty transactions, claims history, and customer interactions within the warranty management system.
- Troubleshoot, resolve, and follow up on warranty claims in a professional manner to ensure customer satisfaction.
- Work closely with other departments (sales, customer support, logistics) to ensure a smooth, seamless warranty experience for dealerships and customers.
- Manage in-house built parts orders, from initial request to shipment, ensuring accuracy and timely delivery.
Additional Responsibilities :
Required Skills and Qualifications :
Why Join Us :
We offer competitive salaries and a comprehensive benefits package which includes health, dental, life and disability programs as well as 401k and paid vacation and holiday.
Preferred Qualifications :
How to Apply :
If you are passionate about customer service, have a keen eye for detail, and enjoy problem-solving, we would love to hear from you. We invite you to apply today!
Must relocate to Abilene, Texas Learn More
