What are the responsibilities and job description for the Service Delivery Leader position at TigerTough?
About the Role
The Service Delivery Leader will be responsible for delivering exceptional customer experiences through effective leadership and coaching of their team. This includes setting the tone for moments of magic, resolving complex issues, and driving process improvements.
- Key Responsibilities:
- Recruit, hire, and train new customer service representatives
- Develop and implement strategies to enhance customer satisfaction
- Maintain high standards of customer service quality
- Foster a culture of continuous improvement within the team
