Operations Manager

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular Or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st Shift (United States of America)

Please Review The Following Job Description

To effectively manage and direct business activities for direct access and non-direct access of business. The go-to person for day to day to questions, challenges.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Improve, identify and implement process for efficiency in placing and tracking business
• Identified as a "go-to" person for clients to efficiently direct case activity, design, underwriting, sales strategies, etc. for direct access and non-direct access carriers
• Identify and communicate carrier specialties for greater efficiencies and process development
• Continual educational development in all aspects of the business to support channel initiatives
• Instrumental in recommending and suggesting process improvement for identifying issues and developing and recommending solutions for greater efficiency
• Provide proactive customer service driven to achieve revenue plan
• Process/complete case management requirements for both light and full service model
• Work with Marketing to develop campaigns
• Support service initiatives to Tellus channel
  
  

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Graduate or equivalent GED
• Experience with PCs in a Windows environment
• Effective interpersonal and written communication skills
• Ability to provide excellent customer service to both internal and external customers
• Effective time management skills
• Ability to prioritize and accomplish multiple tasks simultaneously
• Capable of working independently as well as in a team environment
• Ability to work in a self-directed fashion
• Knowledgeable of all aspects of the business, including case design, underwriting, case management, carriers' niche, advanced sales, licensing and contracting and commissions
• Three years of experience in sales, underwriting, case design and/or case management processing
• Proven track record of excellent customer service
• Solution-oriented, ability to go above and beyond
• Results-oriented; ability to work creatively within guidelines
• Excellent computer skills, proficient in Excel, Word, Outlook and Access
• Excellent interpersonal skills and a collaborative management style
  
  

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

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