What are the responsibilities and job description for the Client Solutions Team Lead, Global Accounts position at Tik Tok?
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the Team
This role sits within our growing Global Agency & Accounts (GA&A) team, which is responsible for hitting revenue goals, building relationships with key enterprise accounts and helping clients drive business results on TikTok through product consultation, business development and support.
The Client Solutions Team Lead is a new-to-team position supporting one of TikTok's key enterprise accounts. The role will be responsible leading a team of individual contributors to achieve revenue goals and ensure flawless campaign execution. The role will also build and manage strategic client relationships to grow our partnership in priority regions. This role will collaborate with cross functional stakeholders to advocate for client needs in order to influence product development and contribute to building a world class team and culture. The ideal candidate is someone who can operate autonomously, is customer obsessed and able to influence clients. Success in this role requires a focus on project and relationship management across time zones and cultures, client education and influence, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.
Responsibilities
- Become an expert in TikTok's business solutions and be able to clearly articulate how those solutions translate to support our client needs
- Train and manage a global team of individual contributors to serve as external product consultants educating clients and agencies on new alpha and beta product solutions and general best practices that ultimately grow business partnerships
- Develop and maintain strategic client relationships across multiple lines of client businesses and countries to expand TikTok's penetration and contribution of business outcomes.
- Serve as thought partner to Leadership to identify strategic priorities and opportunities for future growth, efficiencies and influence leadership decision-making
- Leverage data to identify consumer trends and create best practices / playbooks that drive client business.
- Coach and develop account managers (CSMs) on consultative, data-driven campaign analysis and selling at scale
- Maintain up-to-date knowledge of TikTok's features and ad units and consult clients on TikTok product offerings and demonstrate expertise of product capabilities, measurement, attribution, and KPIs
- Work closely with product strategy to drive product innovation, collecting advertiser feedback
Qualifications
Minimum Qualifications
Preferred Qualifications
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at .
