What are the responsibilities and job description for the Global Product Trainer - TikTok Trust and Safety position at Tik Tok?
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
We aim to foster platform proficiency and drive platform adoption within the Trust and Safety space. We are passionate about empowering users with the knowledge and platform capabilities they need to excel in their roles, ultimately contributing to a more efficient and effective business.
Our Role : We are the point of contact for platform-related training and knowledge sharing. This includes assessing training needs, designing and developing engaging learning solutions (live sessions, e-learning modules, digital resources), and collaborating on launch strategies for new platforms and features. We work closely with cross-functional teams to ensure seamless onboarding and ongoing support, continuously enhancing the user experience.
Responsibilities :
- Responsible for developing platform knowledge base content and training courses, enabling global users to quickly learn and effectively utilize the platform
- Responsible for conducting training sessions and workshops, both virtually and in-person, to ensure a comprehensive understanding and effective usage of the platform
- Responsible for creating and maintenance of training documentation, user guides, and learning materials to support platform usage
- Continuously improve interactive learning design and online training methods
- Collaborate with trainers and cross-functional teams to enhance user experience and drive business impact through shared insights, timely task delivery, and coordinated training efforts
- Manage learning operations by staying informed on updates, integrating changes into training, and aligning with product roadmaps and business priorities
- Demonstrate project management skills by implementing these capabilities in core deliverables and taking ownership of team projects, ensuring they are completed efficiently and meet business objectives
- Participate in User Acceptance Testing (UAT) to gain a deep understanding of the product, identify potential bugs or areas for improvement, and enhance ensuring its readiness for launch
- Foster a collaborative team environment by working closely with fellow trainers and cross-functional teams, sharing knowledge and best practices, and contributing to a cohesive and supportive training culture.
Qualifications
Minimum Qualifications :
Preferred Qualifications :
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
