Client Solutions Manager, Mobile Gaming

DescriptionAbout UsTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.About the TeamThe Americas (AMS) Gaming team sits within TikTok's Global Gaming team, a division of TikTok's Global Business Solutions (GBS) Division. The Client Solutions Manager will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products. Responsibilities- Manage and grow post-sale client relationships and revenue for advertisers - Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs - Grow revenue, educate and lead upsell conversations with clients post initial sale - Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies - Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results - Identify optimization opportunities for improving performance - Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues - Consult and coach clients and agencies to achieve greater results on TikTok solutionsQualificationsMinimum Qualifications- Minimum 4 years of campaign management experience- Mobile marketing background with familiarity with all relevant KPIs- Experience in account management and / or client services roles in digital marketing or ad tech- Experience with auction-based ad networks- Strong analytical skills to identify data-driven insights- Background in performance advertising, managing complex and scaling challenges- Track record of supporting revenue goalsPreferred Qualifications- Knowledge of the gaming industry; experience working in or with gaming companies is an advantage- Strong communication skills and ability to build relationships- Ability to pitch and upsell effectively- Ability to prioritize and manage tasks in a fast-paced environment- Experience diagnosing and solving technical problems with product and engineering teamsTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2 .RegularExperienced