What are the responsibilities and job description for the Learning & Enablement Analytics Team Lead, Global Business Solutions position at TikTok?
Responsibilities
About the team:
The Business Training & Development (BTD) Team empowers the Global Business Solutions (GBS) organization through impactful learning solutions in product enablement, sales enablement, and leadership development. By collaborating with key stakeholders, the team designs scalable learning strategies that align with business goals, equipping teams with the knowledge and skills needed to thrive. Through innovative training delivery and data-driven insights, the BTD team fosters a culture of continuous learning, driving growth and success in a dynamic global market.
About the role:
We are seeking an experienced and data-driven Team Leader for Training Impact & Reporting Analytics to lead our global BTD team’s measurement and reporting efforts. This individual will manage a team analysts and will be responsible for driving the reporting of training effectiveness across all programs, including sales education, product training, and leadership development initiatives.
The ideal candidate has strong expertise in training analytics, and extracting insights from Learning Management Systems (LMS) and CRM systems to help provide a clear narrative of the trainings impact. This person will play a key role in ensuring our training programs are data-driven, impactful, and aligned with business goals. They will also present actionable insights to senior stakeholders and make recommendations to continuously improve the effectiveness of our training initiatives.
Responsibilities:
- Lead, coach, and mentor a team of two analysts, fostering a high-performing, collaborative, and innovative team culture. Setting clear goals and expectations for the team, monitor performance, and ensure timely delivery of key projects and reports.
- Own and lead the reporting strategy to evaluate the impact of sales training, product education, and leadership development programs.
- Define and track key performance indicators (KPIs) to measure the effectiveness and ROI of training initiatives.
- Develop and maintain robust automated data integration processes, pulling from CRM systems, LMS, and other relevant data sources.
- Create dashboards and reports using relevant tools to communicate training impact across the organization. Presenting insights and recommendations to senior leadership, providing clear data-driven narratives to guide decision-making.
- Regularly update training leaders on the progress and success of training initiatives, ensuring alignment with business goals.
- Continuously improve data collection, reporting, and analytics processes to ensure accuracy, scalability, and efficiency.
- Maintain close collaboration with regional BTD leaders to gain a clear understanding of their training priorities and ensure that reporting frameworks are aligned with the GBS core learning objectives and strategic goals.
- Partner with global training and enablement teams to innovate and refine the way we assess and report on training outcomes.
- Proactive and solutions-oriented, with a passion for data-driven decision-making.
- A can-do, positive attitude and a strong desire to get things done.
- Highly organized with proven business experience managing multiple complex projects.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Business, Data Analytics, Statistics, or a related field. A master’s degree is a plus.
- 5 years of experience in training analytics, sales reporting, or related fields and 2 years of experience leading or managing a team in a data or reporting function.
- Proven experience reporting on training impact and ROI, with a strong understanding of training evaluation models (e.g., Kirkpatrick) with experience consolidating, manipulating, and analyzing multiple/large data sets.
- Experience working with APIs, in Learning Management Systems (LMS) and CRM systems.
- Advanced skills in data visualization tools and data analysis tools with strong knowledge of data integration, automation, and database management.
- Knowledge of UX principles to present data effectively for leaders and learners.
- Excellent verbal and written communication skills, with the ability to simplify and convey complex data to diverse audiences.
Preferred Qualifications:
- Basic programming knowledge including SQL. Familiarity with Python, JavaScript or similar is a plus
- Basic web-development
- Exceptional leadership and coaching abilities to build a high-performing team.
- Experience in developing training dashboards, recruitment scorecards, and/or people analytics programs.
- Experience in a global organization or with geographically dispersed teams.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $114000 - $185000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About the team:
The Business Training & Development (BTD) Team empowers the Global Business Solutions (GBS) organization through impactful learning solutions in product enablement, sales enablement, and leadership development. By collaborating with key stakeholders, the team designs scalable learning strategies that align with business goals, equipping teams with the knowledge and skills needed to thrive. Through innovative training delivery and data-driven insights, the BTD team fosters a culture of continuous learning, driving growth and success in a dynamic global market.
About the role:
We are seeking an experienced and data-driven Team Leader for Training Impact & Reporting Analytics to lead our global BTD team’s measurement and reporting efforts. This individual will manage a team analysts and will be responsible for driving the reporting of training effectiveness across all programs, including sales education, product training, and leadership development initiatives.
The ideal candidate has strong expertise in training analytics, and extracting insights from Learning Management Systems (LMS) and CRM systems to help provide a clear narrative of the trainings impact. This person will play a key role in ensuring our training programs are data-driven, impactful, and aligned with business goals. They will also present actionable insights to senior stakeholders and make recommendations to continuously improve the effectiveness of our training initiatives.
Responsibilities:
- Lead, coach, and mentor a team of two analysts, fostering a high-performing, collaborative, and innovative team culture. Setting clear goals and expectations for the team, monitor performance, and ensure timely delivery of key projects and reports.
- Own and lead the reporting strategy to evaluate the impact of sales training, product education, and leadership development programs.
- Define and track key performance indicators (KPIs) to measure the effectiveness and ROI of training initiatives.
- Develop and maintain robust automated data integration processes, pulling from CRM systems, LMS, and other relevant data sources.
- Create dashboards and reports using relevant tools to communicate training impact across the organization. Presenting insights and recommendations to senior leadership, providing clear data-driven narratives to guide decision-making.
- Regularly update training leaders on the progress and success of training initiatives, ensuring alignment with business goals.
- Continuously improve data collection, reporting, and analytics processes to ensure accuracy, scalability, and efficiency.
- Maintain close collaboration with regional BTD leaders to gain a clear understanding of their training priorities and ensure that reporting frameworks are aligned with the GBS core learning objectives and strategic goals.
- Partner with global training and enablement teams to innovate and refine the way we assess and report on training outcomes.
- Proactive and solutions-oriented, with a passion for data-driven decision-making.
- A can-do, positive attitude and a strong desire to get things done.
- Highly organized with proven business experience managing multiple complex projects.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Business, Data Analytics, Statistics, or a related field. A master’s degree is a plus.
- 5 years of experience in training analytics, sales reporting, or related fields and 2 years of experience leading or managing a team in a data or reporting function.
- Proven experience reporting on training impact and ROI, with a strong understanding of training evaluation models (e.g., Kirkpatrick) with experience consolidating, manipulating, and analyzing multiple/large data sets.
- Experience working with APIs, in Learning Management Systems (LMS) and CRM systems.
- Advanced skills in data visualization tools and data analysis tools with strong knowledge of data integration, automation, and database management.
- Knowledge of UX principles to present data effectively for leaders and learners.
- Excellent verbal and written communication skills, with the ability to simplify and convey complex data to diverse audiences.
Preferred Qualifications:
- Basic programming knowledge including SQL. Familiarity with Python, JavaScript or similar is a plus
- Basic web-development
- Exceptional leadership and coaching abilities to build a high-performing team.
- Experience in developing training dashboards, recruitment scorecards, and/or people analytics programs.
- Experience in a global organization or with geographically dispersed teams.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $114000 - $185000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Salary : $114,000 - $185,000
