What are the responsibilities and job description for the Model Operation Project Manager - Trust & Safety - San Jose position at TikTok?
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
About The Team
The Safety Ops team within ADSEO (Al Data Service and Eco Operations team) under T&S is committed to addressing global concerns related to content safety and managing data service requests within the field of Artificial Intelligence. In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge Al technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.
What will I do
As a Project Manager in Safety Ops, you will be the owner who drives end-to-end management of data service projects from request evaluation to project closure. You will be responsible for their successful delivery of high quality and efficiency while playing a role in enhancing our team's overall operational efficiency and strategies.
You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects and model performance, ensure the safety of our users and products, and explore cutting-edge Al technologies.
Responsibilities
Minimum Qualifications
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
"
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $66560 - $151111 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us
About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
About The Team
The Safety Ops team within ADSEO (Al Data Service and Eco Operations team) under T&S is committed to addressing global concerns related to content safety and managing data service requests within the field of Artificial Intelligence. In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge Al technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.
What will I do
As a Project Manager in Safety Ops, you will be the owner who drives end-to-end management of data service projects from request evaluation to project closure. You will be responsible for their successful delivery of high quality and efficiency while playing a role in enhancing our team's overall operational efficiency and strategies.
You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects and model performance, ensure the safety of our users and products, and explore cutting-edge Al technologies.
Responsibilities
- Own and manage the end-to-end operations of labeling projects, from request evaluation, project planning to human resources, quality, progress, and risk management;
- Monitor and analyze project progress to uphold and improve efficiency and quality performance to ensure
- Optimize project processes and improve overall efficiency through comprehensive analysis of project data and business scenarios;
- Collaborate with diverse global cross-functional teams to coordinate resources, evaluate and implement project plans, and drive project progress to satisfy business requirements;
- Work with team members to enhance operational efficiency and strategies across projects within the
Minimum Qualifications
- Bachelor's degree or above; recent graduates and experienced professionals are both welcome
- Excellent proficiency in both written and spoken English & Mandarin and exceptional communication & collaboration skills
- Proven end-to-end project management experience and basic data analysis skills with a strong understanding of methodologies, tools, and quality management
- Strong ownership, great time management, capable of coordinating resources and solving problems under stress
- Fast learner; high motivation and passion for Al trends, trust and safety, and social media platforms; demonstrating initiative and proactivity.
- Strong interest in social content products and a knack/eye for social trends
- Responsible and proactive in driving process optimisation and improvements
- Previous experience in Social Media / Internet / Technology industry preferred
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
"
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $66560 - $151111 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
Salary : $66,560 - $151,111
