Physical Security Site Manager, Austin

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team Introduction:
The Physical Security department is responsible for the overall security of the company's personnel, physical assets and facilities. Based on security risks, the Physical Security team establishes and continuously improves security policies, procedures & standards, infrastructure, human and technical preventive measures, employee security awareness, alarm and incident response capabilities, etc., to safeguard the company's business operations worldwide.

We are seeking an experienced Physical Security professional to lead 24/7 site security operations and security personnel at our office in Austin, Texas. The ideal candidate is a seasoned people manager capable of expertly operating in a matrixed organization and working cross-functionally with other leaders and teams on Physical Security matters.

You will oversee local outsourced guard teams, manage projects, and enforce policies & procedures in order to deliver excellent results and respond to exigent matters in a timely manner. Keeping up with the local security environment; building positive rapport with local first responders and law enforcement; managing incidents; and identifying and solving Physical Security gaps will also be key components of this role.

Responsibilities:

• Designing, fulfilling, and leading the 24/7 scheduling requirements for Physical Security Operations and Command Center (i.e., local Security Operations Center) teams, including standard deployment; special events; reception services; and emergency response.
• Acting as the point of contact for all Physical Security, investigations, and incident reporting at your assigned site.
• Ensuring site risk assessment documentation remains accurate and up-to-date.
• Strong liaison relationships with local first responders and all levels of local, state, and federal law enforcement agencies.
• Capable of expertly resolving everyday/usual and acute/unusual incidents with an orientation toward high customer service.
• Management and incident response, including training, crisis preparation, table-topping, exercising, and real-world execution of Emergency Response Plans (ERPs).
• Planning and leading Physical Security onboarding and training of all Physical Security personnel at your assigned site.
• Building partnerships with internal (e.g., Admin; Real Estate & Facilities; IT) and external (e.g., mutual aid with co-tenants; local fire and police departments) stakeholders in order to maintain a safe and secure working environment.
• Provide support as required for other security programs including event security.
• Produce well written reports and easy-to-follow metrics for Physical Security leadership and executives.

Qualifications

• 5 years of experience in corporate security (as a contractor or full-time employee).
• 2 years of experience in a security management role.
• Strong interpersonal, customer service, written, and presentation skills.
• Proven track record to oversee and lead multiple projects.
• Proven track record to handle acute incidents (e.g., major medicals, workplace violence).
• Tactical and managerial experience with Physical Security systems and requirements, including access control system(s); alarm monitoring; visitor management; badging operations; incident report-writing; policies, procedures, checklists, and post orders; management of aggressive behavior; and basic patrol operations. Experience operating Lenel and/or Avigilon, a plus.
• Active AED/First Aid/CPR certification; instructor status, a plus.
• Current or previous guard card and other security or investigative certifications, a plus.
• Experience building and leading training requirements; key performance indices; and drafting standard operating procedures.
• Experience building and leading a SOC or Command Center to dovetail with field security operations.
• Ability to travel to other offices; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand.
• Bachelor’s and/or advanced degree, a plus.
• Military and/or law enforcement experience, a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Recruiting@tiktok.com

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Salary : $89,000 - $113,000