What are the responsibilities and job description for the Program Manager, Vendor and Product Enablement - MPO - Austin position at TikTok?
Responsibilities
About the team
The Monetization Customer Experience team provides omnichannel technical product support across our Advertising Products & Platforms ecosystem. Our team is based globally across Austin, Mountain View, London, Tel Aviv, Singapore, Tokyo & Sydney, providing global coverage for our internal and external stakeholders.
Our team partners with Product Specialist & Engineering teams to resolve issues, fix bugs & ensure the VOC of the customer is fed back into the products we develop for our team. The role is based in our Technical Product operations function, which is growing fast to develop scalable technical support solutions, delivered via in-house and vendor teams.
About The Role
We’re looking for a Program Manager - Vendor & Product Enablement to support the launch and growth of new and pilot products across our digital advertising platforms. In this highly cross-functional role, you’ll own project execution from a vendor management lens, while ensuring internal alignment, operational efficiency, and high-quality outcomes across the board.
You’ll work at the intersection of product, operations, vendor partners, and internal stakeholders to drive initiatives that enhance our platform experience, improve speed to market, and scale our product operations framework.
What You’ll Do
🤝 Own Vendor Relationships
Minimum Qualifications:
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
About the team
The Monetization Customer Experience team provides omnichannel technical product support across our Advertising Products & Platforms ecosystem. Our team is based globally across Austin, Mountain View, London, Tel Aviv, Singapore, Tokyo & Sydney, providing global coverage for our internal and external stakeholders.
Our team partners with Product Specialist & Engineering teams to resolve issues, fix bugs & ensure the VOC of the customer is fed back into the products we develop for our team. The role is based in our Technical Product operations function, which is growing fast to develop scalable technical support solutions, delivered via in-house and vendor teams.
About The Role
We’re looking for a Program Manager - Vendor & Product Enablement to support the launch and growth of new and pilot products across our digital advertising platforms. In this highly cross-functional role, you’ll own project execution from a vendor management lens, while ensuring internal alignment, operational efficiency, and high-quality outcomes across the board.
You’ll work at the intersection of product, operations, vendor partners, and internal stakeholders to drive initiatives that enhance our platform experience, improve speed to market, and scale our product operations framework.
What You’ll Do
🤝 Own Vendor Relationships
- Regional vendor program management for NA technical product support CX operations team. Engage as the key POC with the vendor leadership teams, ensuring timely and accurate delivery of services
- Own the first layer of customer experience for ad products troubleshooting, including re-engineering processes, innovating service models and driving exceptional customer satisfaction
- Lead tactical projects across day to day operations management, Workflow Management, WFM, Training & QA , partnering with in-house & vendor site resources.
- Identify and recommend process improvements for vendor management operations, ensuring the company gets the most efficient and cost-effective service from its vendor partners.
- Serve as the escalation point for any issues related to vendor performance, working with cross-functional teams to resolve problems quickly and effectively.
- Drive the end-to-end execution of pilot and experimental ad products from an operations and vendor management standpoint.
- Build, manage, and iterate on launch plans, working closely with product managers, engineers, and vendor teams to align on goals and timelines.
- Monitor key milestones and proactively communicate project updates, blockers, and solutions to stakeholders.
- Develop and scale operational processes that support experimentation, launch-readiness, and feedback loops.
- Define and track KPIs to measure product health, vendor performance, and operational efficiency.
- Build feedback loops with vendors, users, and internal teams to continuously improve products and processes.
- Collaborate on documentation and playbooks to ensure teams are equipped for success.
- Use data to identify pain points, drive improvements, and inform strategic decisions.
- Be the bridge between product, ops, marketing, and external partners.
- Communicate clearly and frequently—keeping internal stakeholders aligned, informed, and empowered.
- Foster a culture of transparency, accountability, and collaboration across all touch-points.
Minimum Qualifications:
- 3 years of experience in product operations, vendor management, or project management—ideally within tech or digital advertising.
- Strong understanding of advertising ecosystems, tools, and trends.
- Proven ability to manage external partners while working cross-functionally with internal teams.
- Comfortable working in a fast-moving, global environment with shifting priorities.
- Excellent communication skills—both written and verbal—with a knack for simplifying complexity.
- Ability to travel to vendor and internal sites, both domestic and globally, up to 25%.
- Experience launching or scaling advertising products.
- Background in A/B testing, experimentation frameworks, or early-stage product development.
- Previous work with compliance, procurement, or legal teams around vendor management.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
