Senior Product Manager - TikTok Content Recommendation, Feed Safety

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The Global Product & RD team is building up core TikTok products to ensure TikTok continues a healthy growth, deliver the best product experience to all of our users, build the most attractive features to help users enjoy their time on TikTok, earn trust in privacy protection, and more.

The Global Product team is growing exponentially. The business lines are ranging from Monetization Technology, Data, Machine Learning, System, Infrastructure, AR Effects, Security Technology and more.

About The Team

The Feed quality team's goal is to ensure that TikTok feed is safe and welcoming for everyone, including minors. This encourages creators to create good content, and improves user satisfaction in the long run. We also work with the recommendation and personalization team to tailor the feed to everyone's interests, with a goal to make our users happier. This goes towards TikTok's mission of inspiring creativity and bringing joy. We're looking for seasoned Product Managers and leads, who can understand the quality issues in various markets, understand external factors including government regulations, and deliver on improving quality for TikTok feed.

Responsibilities

• Understand current quality problems and how it impacts various user groups, define success metrics, and prioritize solutions based on user needs, internal as well as external factors
• Work with xFN stakeholders (Policy, Legal, Operations, Engineering, Trust and Safety, human moderators, Data Science) across timezones, teams and org charts. Drive solutions to improve TikTok feed quality, drive creator and user satisfaction, and mitigate brand risk
• Be a strong voice for diverse user groups, including stakeholders who may not be using TikTok (eg : parents of some minors)
• Keep a keen eye on State of the art ML improvements, and think of how that can help our users
• We strive to provide users with a high quality bar across our product. We expect you to take initiative to drive quality improvements across different teams, even when you are not directly responsible for their features
• Keep an eye on current market trends, public perception, and external regulatory environments across different markets, and stay ahead of the curve. We intend to push boundaries by delivering industry leading experiences
• Have the ability and experience to deliver a product end to end in an extremely fast moving environment. We expect you to set up processes ensuring that you can deliver on time
• Have humility and a willingness to learn. This is a very fast moving industry, and the type of work you do changes significantly over short periods of time. You should have the mentality to constantly learn new things and improve
  
  

Qualifications

Minimum Qualifications

• 3 years of experience working on large feed products, especially in improving feed quality
• 5 years experience in Product management
• Prior experience with AI/ML is a must
• Experience dealing with trade offs between quality, diversity and other topline metrics
• Ability to deep dive into technical details of ML systems with engineers, and metrics with the Data Science team
• Experience dealing with multi-sided market place
• Ability to deliver improvements requiring collaboration across multiple stakeholders in different timezones. Building trusted relationships is important. You should set up processes to ensure that things move on time, and there are no communication gaps
  
  

Preferred Qualifications

• Prior experience with ranking and recommendation / personalization for large feeds
• Experience in leading / managing a team of Product managers
  
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $165000 - $300000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.