Demo

Technical Program Manager / Sr. Technical Program Manager, Capacity Planning - USDS

TikTok
Mountain View, CA Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/7/2025

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the team

We are seeking a Technical Program Manager to join our Tech and Product PMO team based in Mountain View. You'll drive the end-to-end tasks that keeps the systems behind TikTok running and work with various team members to deliver best user experiences and highest-standard user privacy. As a TPM, you'll be the bridge between various teams and drive collaboration tasks across teams.

  • Manage a variety of complex, cross-functional programs and lead all aspects of assigned programs delivery.
  • Create and maintain the Roadmap for the teams you work closely with, along with the respective Tech and Product leaders.
  • Define the way of driving these programs and constantly find ways of improving this process in a data-driven manner. You'll be the owner of the collaboration process and tools.
  • Regularly collaborate with cross functional stakeholders in English or Chinese / Mandarin (both written and verbal)
  • General Project management activities including but not limited to :
  • 1. Prepare the project schedule, define the milestones;
  • 2. Track and report progress, identify and mitigate risks, removing blockers;
  • 3. Lead Agile / Scrum teams as a coach or scrum master;
  • 4. Ensure products / app release to market smoothly;

5. Embrace TikTok's culture and principles and promote an environment that embodies TikTok's Principles and Values.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager / department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications :

  • BA / BS degree
  • 3 years of technical project management experience
  • Advanced professional proficiency with both English and Mandarin
  • Experience with server capacity planning related projects
  • Preferred Qualifications

  • An understanding of Agile is desirable but not essential, more important than your specific skillset is your 'can do' attitude and willingness not to be constrained by your job description.
  • Effective communication with various teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done / shipping projects.
  • Experience working in a dynamic, fast-moving environment where self-motivated, autonomy and self-decision making is needed (to an extent) and juggle between multi projects / tasks.
  • Experience working in multi-time zones is preferred.
  • Passionate about the Internet industry and willing to grow with the company in the process of learning by dealing with emerging global issues and challenges.
  • TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / ktJP6

    This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

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