What are the responsibilities and job description for the TikTok Shop - Analytics Program Manager, Voice of Seller position at TikTok?
Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the team
Join the TikTok Shop Seller Experience, Voice of Seller team, where we are dedicated to empowering sellers and enhancing their experience on our platform. Our team plays a pivotal role in championing the needs and feedback of our sellers, ensuring their voices are heard and acted upon within our organization.
As the Analytics Program Manager in this team, you will lead our voice of seller program, acting as the liaison between our seller community and internal teams. Your insights and initiatives will drive meaningful improvements to our e-commerce platform, ultimately enhancing the seller experience and fostering growth.
Responsibilities :
- Develop and execute strategies to gather feedback from sellers on their experience, product features, and services provided by our e-commerce platform.
- Utilize a variety of channels, including service tickets, social listening, and qualitative research, to analyze seller feedback and identify actionable insights.
- Deliver compelling reports and presentations to senior management, providing valuable insights and recommendations derived from seller feedback and program initiatives.
- Collaborate closely with cross-functional teams to implement necessary changes and enhancements based on feedback and data analysis.
- Cultivate and maintain strong relationships with key product and business stakeholders, advocating for the Voice of Seller program and driving alignment on seller-centric initiatives.
Qualifications
Minimum Qualifications :
Preferred Qualifications :
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [redacted].
