TikTok Shop - Product Operations Manager, Listing and Catalog

Responsibilities

About the TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. TikTok Shop re-imagines global eCommerce with rich content and endless joy.

About The Team

The Product Solutions & Operations team at TikTok helps build holistic go-to-market plans across TikTok's eCommerce products. We are responsible for driving full-funnel product education, product adoption, and revenue across TikTok's eCommerce products. This team is the voice of the market and collects, prioritizes, and shares meaningful insights with the product team to shape the future of TikTok's eCommerce products.

Responsibilities:

• Set and maintain TTS categories and attributes, output rules and establish management processes to make the underlying framework structure of categories meet customer needs and support business development.
• Based on user behavior, market trend and business development stage, collected and investigated internal and external needs and feedback, carried out continuous iteration of category structure and attributes, carried out analysis and evaluation of category structure and attributes, and was responsible for the implementation of demand analysis, judgment and implementation of adding, splitting, merging and closing categories.
• Cooperate with product and R&D teams to output product requirements and plans related to category operation side, and improve the effective management and operation efficiency of category platform through product development and operation implementation.
• Cooperate with algorithm, product, search and recommendation teams to realize the visual application of underlying category attribute data to various front-end shopping guide scenarios, and improve the refined operation ability of the platform and consumer experience.
• Work closely with the Product Detail Page (PDP) team to establish the merchant information quality standard and create a better user experience.
  
  

Qualifications

Minimum Qualifications:

• A minimum of 3 years' work experience with the e-commerce industry.
• More than 2 years of e-commerce category operation experience on e-commerce platforms, good understanding and practice of category design methodology, product characteristics and consumer behavior.
• Be good at using data and metrics to determine improvements.
• Good analytical and problem solving skills.
• Strong attention to detail.
• Excellent communication, collaboration and project management capabilities, able to flexibly adjust strategies in complex situations.
  
  

Preferred Qualifications

• Experience in global corporations is preferred.
• Experience managing people and business operations end-to-end as a remote site leader.
  
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $121600 - $232644 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.