What are the responsibilities and job description for the Admin-Stone Shop position at Tile Market of Delaware, LLC?
Overview
We are seeking a dedicated and organized Admin for our Stone Shop to manage various administrative tasks and provide exceptional customer service. The ideal candidate will possess strong clerical skills and have a knack for time management, ensuring the smooth operation of our front desk and overall office environment. This role is essential in supporting our team and enhancing the customer experience.
Responsibilities
- Greet all customers as they enter the Stone Shop
- Check in each customer by getting pertinent information such as name, contractor, and project type
- Identify and assess what step the customer is in their project to achieve a proper level of help by a salesperson
- Manage large amounts of inbound and outbound emails and phone calls
- Be able to properly transfer phone calls to the appropriate party
- Follow communication procedures, guidelines, and policies
General Requirements and Skills:
- Excellent customer support experience
- Strong phone and email communication skills
- Familiarity with CRM systems and practices
- Ability to adapt to different customer types
- Manage time effectively, multi-task, and prioritize tasks/projects
- Work well in a team environment
Qualifications:
- High School diploma or equivalent
- Previous experience in retail or customer service a plus but not required
- Excellent communication and interpersonal skills
- Ability to work well in a team-oriented environment
- Positive attitude and strong work ethic
- Flexibility to work evenings, weekends, and holidays as required
- Basic math skills and ability to operate POS system
Hours:
This position requires an A/B schedule
A week: M-F 8:30am-5:00 pm
B week: 3 days 8:30 am-5:00 pm, Wed 10:30 am-7:00 pm, Sat. 7:30 am-2:00 pm
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Wilmington, DE 19804 (Required)
Ability to Relocate:
- Wilmington, DE 19804: Relocate before starting work (Required)
Work Location: In person
Salary : $18