Apparel / General Merchandise Manager

Job Overview
We are seeking a dynamic and results-driven Merchandise Manager to oversee the merchandising operations within our retail environment. The ideal candidate will be responsible for managing inventory, optimizing product placement, and enhancing the overall shopping experience for our customers. This role requires strong leadership skills, a keen eye for detail, and a passion for retail sales.

Duties and Responsibilities

Department Operations

• Set-up and maintain a smooth running, efficient, appealing retail environment for the Merchandise department.
• Ensure Merchandise personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of Merchandise.
• Coordinate orders with P&A manager.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Setup procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise, which are appealing to customers. Make effective use of: Fixtures, Wall Displays, Show Cases, Glass Cubes & Towers, Mannequins, Window Displays
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer systems required for management, including generating and reviewing inventory reports.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Keep 12-month non-moving inventory at industry benchmarks.

Management

• Employ sound management practices to ensure Merchandise department contributes acceptable levels of gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all Merchandise staff.
• Maximize return on investment of Merchandise inventory.
• Grow the volume of Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales, and promotional campaigns for Merchandise Department.
• Communicate regularly with the Harley-Davidson Motor Company regarding: Policies, Product Availability, Product Style Options, New/Future Product line Studies
• Benchmark other retailers to determine "best practice" standards.
• Help organize events to sell merchandise.
• Provide reports to General Manager as requested.
• Complete daily, weekly, monthly, semi-annually and annual tasks.
• Develop monthly and annual objectives for the department in collaboration with General Manager.
• Attend training sessions (Harley-Davidson University, Trainers, etc.) to keep current with merchandising trends & inventory control issues.

Customer Service

• Provide excellent customer service to all of the dealership's customers whether internal or external.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Follow the Premium Checkout Process when invoicing. Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to "make things right".
• Follow the Customer Path process for customers purchasing bikes.
• Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Attend training sessions as requested by the General Manager.
• Stay up to date on all required HDU courses.
• Selling the fun and excitement of Harley-Davidson to customers.

Promotions

• Work with the Marketing Manager to assist planning and executing exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
• Coordinate promotions with other departments to maximize return on promotions spending.

Other Duties

• As assigned.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments and sales quotas for all MotorClothes/Merchandise personnel within their skill level.
• Develop policies and procedures for Merchandise department are followed.
• Manage employee performance (evaluate and council).
• Recruit, interview, hire, and terminate Merchandise employees with General Manager.
• Maintain records of all disciplinary action.
• Maintain records of all employee performance reviews.
• Provide training for all Merchandise employees

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all Merchandise personnel by maintaining positive relationships with customers, employees, General Manager.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the Merchandise business and exceeding goals on a regular basis.
• Demonstrate professionalism with customers, employees, and in providing customer service.
• Review HDU training sessions to keep current in Merchandise.
• Accept direction and follow instruction from General Manager.
• Work well with others.

Qualifications & Job Requirements

• Strong leadership skills.
• Strong sales and sales management skills.
• Experience with retail sales and inventory management.
• Previous experience in developing and coaching a high performance sales team.
• Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge & experience with computers.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• Normally indoors, however, some outdoor work is required during open houses or other events.
• The noise level in the work environment can be loud.
• Occasionally exposed to exhaust fumes or other airborne particles.

Join our team as a Merchandise Manager and play a crucial role in shaping the customer experience while driving business success!

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Work Location: In person

Salary : $40,000 - $55,000