SR. UI/UX Designer

SENIOR UI/UX DESIGNER
Remote but must be based in the US

WHEN APPLYING, PLEASE SUBMIT THE URL FOR YOUR ONLINE PORTFOLIO.

About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15 unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.

About the Role
Tillster, the leading provider of digital engagement platforms for the multi-unit restaurant industry, is seeking a Sr. UI/UX Designer to design and develop market leading, robust user experiences for global and well-renowned brands by leveraging web, mobile, digital signage, kiosk, and other client/user focused mediums.

What You’ll Do

• This role will have a heavy focus on new and upcoming solutions that will revolutionize food ordering globally.
• Working closely with product management, analytics, and engineering, provide your interaction design perspective to help in ensuring a unified and cohesive experience across the Tillster ecosystem.
• Engage with external brand customers at all levels of their organization, and collaborate closely with internal key stakeholders.
• Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans.
• Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
• Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
• Develop UI layouts including controls, labels, and graphical elements for software on both mobile, desktop, and kiosk platforms with an eye towards experience unification.
• Participate in documentation development processes such as user experience specifications, testing, and evaluation.
• Work closely with product management and analytics in UX ideation and innovation.
• Demonstrate solid understanding of ecommerce and conversion funnels.
• Lead the development and implementation of the Tillster Experience Platform, our design system.
• Other duties as required, or directed.

Qualifications & Skills:

• College Degree (or equivalent experience) in the fields of Interaction/Graphic Design, Human Computer Interaction, Human Factors, Computer Sciences, or related disciplines.
• 5 years’ experience successfully applying customer-centered design on products.
• Demonstrated knowledge of user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design, and statistics.
• Strong experience in applying design principles and documentation within the product lifecycle.
• Working knowledge of Figma and Zeplin.
• Mobile and web application design experience across various platforms (iOS, Android, Windows) including an understanding of responsive web design.
• Strong experience in social networking and messaging information architecture as well as top-tier productivity applications.
• Demonstrated strong written and verbal English communication skills.
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment.
• Irritated when encountering pull door handles that can only be pushed inward.
• Must be able to work with minimal supervision in a fluid, fast-paced and agile environment. Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos.

The Interview Process

1. Recruiter interview with a Talent Acquisition Specialist

2. Technical Interview with UI/UX 

3. Final interview with our VP of User Experience & Design

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (USA)

• Expected base salary ranges $100,000 - $145,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

Local Candidates Strongly Preferred

No Visa Sponsorship

Principals only – no Agencies or calls please

About Tillster...

Tillster is the global leader in digital ordering and customer engagement solutions. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions. You will be part of a technology playground offering a fun, collaborative environment where ownership, problem solving, and teamwork are rewarded.

Follow us on:

Tillster.com: https://www.tillster.com/
LinkedIn: https://www.linkedin.com/company/tillster/
Twitter: @TillsterInc, https://twitter.com/TillsterInc
Facebook: https://www.facebook.com/tillsterinc

Salary : $100,000 - $145,000