What are the responsibilities and job description for the Part-Time Brewery Ambassador position at Tilray?
Brewery Ambassador - Terrapin Beer Co.
(part-time; Athens, GA; on-site)
About Terrapin Beer Co.
Terrapin Beer Company, founded in 2002 in Athens, Georgia, is known for its innovative and flavorful craft beers. The brewery was named after the Grateful Dead album "Terrapin Station" and has grown to be a beloved staple in the community.
About Tilray Beer
Tilray Beer, a division of Tilray Brands Inc., is seeking personable, reliable, organized, and driven lovers of the good life to work with beloved craft brews in several of its key markets. Our ambition is to reinvigorate the craft beer sector, becoming the fastest growing craft beer suppliers in the U.S. To achieve this, we need the very best talent on our team. Feel inspired? Then this may be the opportunity for you. If you are a self-starter who knows how to work and play hard, and you have an unwavering passion for independent, craft beer; grab your kayak and hop in the river with us.
Job Summary
Pay: starting at $9.00/hr. tips
Shift: Afternoon Required as Taproom Hours are: Wed-Fri 3pm-8pm; Sat-Sun 12pm-8pm
Availability: Weekdays & Weekends
The Brewery Ambassador is a regular, part-time hourly position that is responsible for delivering exemplary customer service to guests of the Terrapin Beer Company tour. The Brewery Ambassador fills a vital role within Terrapin Beer Company as the in-house representative for the Terrapin brand and its products. The incumbent will report directly to the on-site Brewery Events Supervisor and the Brewery Events Manager.
Duties and Responsibilities:
- Attentively and proactively deliver exemplary customer service to all tour patrons.
- Observe all Terrapin Beer Company, LLC safety rules and regulations at all times.
- Continually monitor all customer behaviors to ensure that safety rules and regulations are adhered to by tour guests.
- Complete all daily operational tasks as assigned by either Brewery Events Supervisor or Brewery Events Manager. Perform additional operational tasks as assigned by management staff.
- Continually display a professional demeanor and dedication to working as part of a team in order to ensure that Terrapin Beer Company delivers the best tour & event experience in the craft beer industry.
- Will be required to work select mandatory events throughout the season which will include the following: Hop Harvest, Terrapin Anniversary and other events as they become mandatory.
- Assist the Brewery Events Manager with the maintenance and operations of the Gift Shop.
- As directed by the Brewery Events Manager, assist in the setup and execution of events.
- Ability to frequently reach, twist, stand and walk for 3-4 hour shifts. Must be able to lift 25lbs.
- Running the register and correctly counting/keeping track of cash from purchases.
- Greeting customers and explaining tour & tasting guidelines in line with company standards.
- Pre-tour & private event setup and cleanup of areas which will include but are not limited to: sweeping, mopping, wiping surfaces, moving empty kegs, cleaning windows, grounds maintenance and trash disposal.
- Checking ID’s and issuing wrist bands.
- Performs other duties as assigned.
Competencies:
- Customer Service: Manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
- Adaptability: Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, or unexpected events.
- Dependability: Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- Safety & Security: Observes safety and security procedures and uses equipment and materials properly.
Knowledge & Skills Requirements:
- High School diploma or General Equivalency Degree.
- Minimum of 21 years of age.
- Previous customer service, bartending, or similar work experience is highly recommended.
- Knowledge of craft beer varieties and ingredients is strongly preferred.
- Part-time Brewery Ambassador hours will not exceed a maximum of 29 hours per week. Note: Weekly hours are not guaranteed and scheduling is based on operational needs relative to tour seasons, scheduled events, and individual job performance.
- Brewery Ambassadors performing bartending duties must be registered to pour alcohol beverages in the state of Georgia. A bartending license must be obtained and current prior to the offer of employment as a Brewery Ambassador.
- Brewery Ambassadors are not allowed to consume any alcoholic beverages during their scheduled shifts. Violations can result in disciplinary action, including termination.
- Brewery Ambassadors are on a 90-day probationary employment status from their initial hire date. Any behavioral infractions or violations of the Terrapin Beer Company, LLC safety policy & procedure or code of conduct can result in disciplinary action, including termination.
- This position requires availability on Fridays, Saturdays, and Sundays.
Tilray Brands welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.
When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.
If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to infosec@tilray.co.
Salary : $9
