What are the responsibilities and job description for the Service Advisor position at Tim Dahle Nissan Southtowne?
Responsibilities
A service advisor's main role is to provide customer service at a dealership or auto repair shop. They act as the primary point of contact for customers, and their responsibilities include:
A service advisor's main role is to provide customer service at a dealership or auto repair shop. They act as the primary point of contact for customers, and their responsibilities include:
- Customer service: Greeting customers, listening to concerns, and providing a friendly experience
- Technical translation: Explaining complex vehicle issues to customers in understandable terms
- Scheduling: Scheduling appointments and check-ups
- Repair estimates: Providing cost estimates and timelines for repairs
- Quality assurance: Ensuring the quality of service meets the center's standards
- Problem resolution: Addressing customer issues and concerns promptly
- Repair order preparation: Preparing a repair order that includes time, cost, and labor estimates
- Customer communication: Explaining the work performed and the repair order charges to the customer
- Customer advice: Advising customers on the care of their cars and the value of maintaining their vehicles
- Warranty protections: Informing customers about potential cost savings and warranty protections
- Vehicle inspection: Referring to service history, inspecting the vehicle, and recommending additional needed service
- Test driving: Test driving the vehicle with the customer as needed
- Organized and friendly personality
- Ability to follow processes and procedures
- Time management skills
- Fantastic communication skills with your customers and coworkers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
