Demo

Customer Service Representative

Tim Ferguson Plumbing Air & Electric
Jackson, TN Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

Are you interested in working with a great award-winning team where you will be appreciated? Tim Ferguson Plumbing Air & Electrical is a well-established company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.

At Tim Ferguson Plumbing Air & Electrical , our technicians are appreciated and treated as valuable, serious plumbing professionals. We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.

  • Pay range from $14-18 / hour depending on experience

Summary :

The Customer Service Representative is responsible for building lasting relationships with customers and the Premier Indoor Comfort Systems team through excellent communications. This position will engage in contact with customers in our local communities to schedule service, maintenance, or new installation appointments.

Our Rewards :

  • 401(k) with fully vested company match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending accounts
  • Variety of ancillary benefits
  • Paid time off
  • Professional development
  • Employee discounts
  • Essential Job Duties :

  • Receives inbound or make outbound calls to book appointments with our service and sales teams
  • Provides accurate appointment information to service or sales teams
  • Tracks calling efforts and accomplishments
  • Follows-up with customers to ensure customer satisfaction
  • Other Duties :

  • Performs other duties as requested
  • Knowledge, Skills, & Abilities :

  • Excellent verbal skills
  • Strong interpersonal skills
  • Energetic personality
  • Ability to manage tasks with minimal supervision
  • Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
  • Ability to manage time effectively and efficiently
  • Ability to multi-task
  • Regular and reliable attendance
  • Minimum Qualifications :

  • High school diploma or equivalent
  • Possess a valid driver's license
  • Eligible to work in the U.S. without sponsorship
  • Preferred Qualifications (not required) :

  • none)
  • Physical Demands :

  • Ability to operate computer, phone and other office equipment as needed
  • Ability to work effectively using a personal computer for long periods of time
  • Ability to sit / stand at workstation for extended periods of time
  • Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
  • Ability to perform the essential functions of the position with or without reasonable accommodation
  • Tim Ferguson Plumbing Air & Electrical is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

    Salary : $14 - $18

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