Elevate Teams.

Empower Excellence.

Drive Results.

At the Tim Moran Auto Group, we believe that exceptional customer experiences begin with exceptional teams. We’re searching for a Fixed Operations Trainer to join our growing organization and help shape the future of our service and parts departments across a multi-store platform.

Position Overview:
As the Fixed Operations Trainer, you’ll play a pivotal role in ensuring our employees are equipped with the skills, knowledge, and tools to deliver an outstanding customer experience, foster collaboration across departments, and contribute to the profitability of our business. Through your leadership and training expertise, you’ll set the foundation for operational consistency and excellence at every location.

What You’ll Do:

• Customer Experience Focus: Design and deliver training programs that emphasize customer satisfaction and loyalty, ensuring all team members understand the importance of a customer-first mindset.
• Interdepartmental Collaboration: Develop and implement strategies to improve communication and teamwork between service, parts, sales, and other departments.
• Operational Excellence: Provide training on fixed operations processes, including service, parts, warranty, and scheduling, ensuring best practices are followed consistently across all locations.
• Profitability Training: Equip employees and leaders with strategies to enhance efficiency, reduce waste, and optimize revenue streams.
• Performance Coaching: Offer hands-on coaching and mentoring to employees at all levels, helping them achieve their full potential.
• Continuous Improvement: Stay up-to-date on industry trends and innovations to update training content and methods regularly.
• Data-Driven Insights: Analyze performance metrics to identify training needs and measure the impact of training programs on customer satisfaction and profitability.
• Onboarding: Develop onboarding programs for new hires to ensure seamless integration into their roles and alignment with company standards.

What You Bring:

• Proven experience in fixed operations within a multi-store or dealership platform.
• A passion for teaching and mentoring, with a talent for simplifying complex processes.
• Strong understanding of customer service, parts, and warranty operations.
• Exceptional interpersonal and communication skills to foster collaboration across departments.
• Ability to use data and KPIs to identify gaps and track progress.
• Experience designing and implementing training programs, both in-person and virtual.
• A customer-focused mindset paired with a strategic approach to profitability.

Why You’ll Love Working with Us:

• A culture that values people, innovation, and collaboration.
• Opportunities to make a lasting impact on our team and customer experience.
• Competitive salary, performance incentives, and comprehensive benefits.
• Professional growth opportunities in a dynamic and expanding organization.

How to Apply:
If you’re ready to inspire, train, and lead our teams toward excellence, we’d love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and passion for training to [insert application link or email].

Compensation range is available upon request