What are the responsibilities and job description for the Production / Customer Care Intern position at Tim O'Brien Homes LLC?
We are seeking a motivated Building Professional / Customer Care intern to join our team. This role provides hands-on experience in construction management while enhancing customer satisfaction. The ideal candidate will assist in project coordination, contractor communication, and customer interactions to ensure smooth operations and exceptional service.
Compensation : 15 - $20 hourly
Responsibilities :
- Participate as an active member of the Production / Customer Care teams.
- Work to deliver a quality product, on a timely basis, in the most efficient manner possible.
- Perform jobsite inspections of all homes under construction in specified communities once daily to identify potential concerns and monitor compliance with production schedule. Take proactive measures to resolve identified issues.
- Develop a thorough understanding of all Tim O'Brien Home plans, Trade Partner Scopes of Work, Customer Care responsibilities / standards and Care / Maintenance of our homes.
- Execute duties as assigned by the supervising Building Professional or Customer Care Specialist.
- Develop a professional and ethical relationship with TOH Trade partners, enforcing Trade partner Scope of Work / Safety requirements.
- Perform daily safety inspections.
- Visit specified community model homes weekly to identify any care & maintenance items. Address items with trade partners in a timely manner with an awareness of upcoming events / open house hours.
- Assist in new model / parade home preparation.
Qualifications :
About Company
Tim O'Brien Homes LLC is an award-winning, semi-custom single-family home builder in the Milwaukee and Madison, Wisconsin areas. They are leaders in energy efficiency, innovative designs, green building practices, and renewable technologies. All homes are 3rd party tested and certified surpassing the State's energy efficiency and green strict guidelines, and backed by a 5-Year Energy Guarantee.
Join a team of people who live by seven Core Values which are the guiding principles of our daily work and underscore commitment to customers, vendor partners, and each other. Tim O'Brien Homes is also a partner of Neumann Companies and its affiliates.
We care about our team! Benefits available : Health, Dental, 401(k), PTO, and much more!
Salary : $15 - $20
