What are the responsibilities and job description for the Receptionist position at Tim Tebow Foundation?
Title: Receptionist
Job brief: The Receptionist will be a warm, joy-filled individual with a passion to use their gift of customer service to execute foundational office administration for the sake of the mission. This individual will understand the paramount importance of fundamental duties being performed consistently and with excellence as a way of supporting both the brand and infrastructure of global ministry. Personable and professional, the Receptionist will ensure external stakeholders connecting through various entry-level communications feel that they are seen and cared for while ensuring internal team members are supported and connected.
Responsibilities:
Reception
- Greet visitors and establish connection to the appropriate company or individual
- Attentively answers calls and provide a knowledgable response or route to appropriate party
- Vigilantly return voicemails ensuring individuals receive the appropriate response to their need
- Maintain a solid understanding of the mission, heart, values, and ministry focuses of the organization
- Steward the opportunity to address requests and queries in a way that enhances perception of the ministry
- Manage secured entry to the building and monitor security technology
- Practice hospitality to waiting guests and provide office tours, as needed
Administrative Support
- Provide support to HubSpot email ticketing system by assigning tickets, closing out spam, responding to general inquiry tickets, etc.
- Pick up and process TTF mail
- Assist with incoming and outgoing TTF packages with carriers such as UPS, Fedex and USPS
- Maintain clean and organized common office areas
- Ensure office supplies are stocked and reordered when necessary
- Refill/replace products such as soap, paper towels, and toilet paper as needed in between professional cleaning services
- Replace water filters
- Tidy coffee station, fridge, sink area as needed
- Schedule and receive office vendors as needed, providing feedback to Office Manager pertinent to vendor relations
- Assist with clerical duties as needed including data entry, filing, report presentations, etc.
- Assist in the booking of meeting rooms
- Assist in conference room meeting set-up and breakdown, including refreshments/meals as needed
- Assist other departments as needed during seasons of high demand
Requirements
- Proven experience within an administrative role
- Full comprehension of office management systems and procedures
- Excellent knowledge of MS Office
- Proficiency in English
- Exemplary planning and time management skills
- Up to date with advancements in office tools and applications
- Ability to multitask and prioritize daily workload
- High level verbal and written communication skills
- Discretion and confidentiality
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