What are the responsibilities and job description for the Customer Service Representative position at Tim Wagner Insurance Agency LLC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for every customer. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to thrive in a fast-paced environment.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, modifications, and cancellations.
- Handle customer complaints with empathy and professionalism.
- Conduct outbound calls to follow up on customer feedback or inquiries.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery processes.
- Utilize office software to manage customer data efficiently.
- Engage in sales activities by promoting products or services as appropriate.
Qualifications
- Proficient in English with excellent verbal and written communication skills.
- Previous experience in customer service or sales is preferred.
- Strong phone etiquette and ability to communicate effectively with diverse customers.
- Familiarity with computerized systems for data entry and record keeping.
- Experience in cash handling is a plus.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills with a focus on customer satisfaction.
- Willingness to learn and adapt in a dynamic work environment.
Join us in delivering outstanding service that makes a difference!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $15 - $18