Universal Banking Specialist I

Job Title: Universal Banking Specialist I
Department: Aspen Retail Sales
Reports To: Assistant Retail Banking Manager
Status: Non-Exempt
Salary: $45,000 - $60,000

Position Summary
This is a full time non-exempt, non-officer position. The Universal Banking Specialist I at Timberline Bank is a versatile role that integrates new account management with teller functions. In this position, you will provide exceptional service to both business and personal clients, handling a variety of banking tasks to ensure a smooth and efficient customer experience. Your role will be pivotal in supporting branch operations and delivering tailored solutions to meet client needs.

Essential Duties and Responsibilities

• Provide quality customer service promptly and courteously at all times.
• Determine customers' needs, offer solutions to meet those needs, and engage in ongoing problem-solving.
• Maintain complete confidentiality regarding sensitive customer and proprietary information.
• Assist with customer service-related issues and resolve problems in a timely manner.
• Primary on handling all morning duties, including phone calls to customers regarding ACH returns, non-post items, chargebacks, inactive/dormant accounts, red flags, VODs, and reviewing and scanning account documentation as needed.
• Serve as the primary representative for handling online banking resets with customers.
• Once the developmental training program is completed, the Universal Banking Specialist I will take primary responsibility for opening consumer accounts.
• Be proficient in diagnosing and troubleshooting technical issues in person, over the phone, and via email in an efficient, timely, and professional manner.
• Primary on opening all "walk in" personal deposit accounts and assist customers with queries concerning bank services.
• Accurately and efficiently process all teller transactions.
• Adhere to established standards for cash handling and disbursement.
• Ensure precise balancing of the teller drawer in accordance with policy requirements.
• Identify and address customer needs by offering tailored solutions and resolving issues effectively.
• Provide assistance with inquiries related to bank services.
• Follow all audit, security, and compliance guidelines diligently.
• Investigate and resolve issues with fraudulent debit card transactions and manage travel exceptions.
• Process debit card limit changes, place holds, stop payments, and address related requests.
• Research and settle disputes involving fraudulent and unauthorized debit card transactions.
• Assist with domestic and international wire transfers, including handling inquiries and coordinating with the Wire Team as needed.
• Expected to regularly attend internal departmental trainings, including but not limited to New Accounts, Risk Management, Deposit Operations, Security, Customer Excellence, and other related sessions as assigned.
• Meet performance goals, referred to as "rocks," as assigned by the Assistant Retail Banking Manager.
• Duties may be expanded as experience is gained and professional goals are achieved.

Required Knowledge and Expertise

• High School Diploma or GED.
• Colorado Notary preferred.
• Team Collaboration: Proven ability to work well in a team environment and contribute positively.
• Regulatory Knowledge: Familiarity with fundamental regulations such as BSA and basic bank policies and procedures.
• Ongoing Education: Commitment to continuous learning to stay updated with essential job knowledge and skills.
• Banking Knowledge: Basic understanding of banking services and products, including customer account management and transaction processing.
• Communication and Organizational Skills: Ability to effectively prioritize tasks and maintain strong organizational and interpersonal skills.

Why Timberline?

At Timberline Bank, we're more than just a local bank-we're a vibrant community dedicated to exceptional service. Our motto, "Better, Faster, Easier-Always," reflects our commitment to delivering excellence with a personal touch. As a locally owned institution, we take pride in treating each customer as an individual, not just an account number. At Timberline Bank, our culture revolves around empowering our team from within, as seen in our commitment to internal promotions and our tiered departments that offer room for growth. We are a community-focused bank that actively reinvests in local initiatives, demonstrating our dedication to the areas we serve. As trusted advisors, we aim to teach our customers the rule book of banking, helping them achieve their financial goals and guiding them on how to reach their targets. We believe in enjoying our work and celebrating success together, whether through internal events, recognizing milestones, or participating in our sports and book clubs. At Timberline Bank, you'll find a workplace that values personal growth, community involvement, and a collaborative spirit.

What We Offer:

• Employee Housing: Available within a block of the Aspen branch, based on current availability.
• Central Location: Our office is on Aspen's main street, allowing for regular team outings like winter sports, hiking, team dinners, and barbecues.
• Comprehensive Insurance: 100% employee-paid premiums for vision, dental, and health insurance (2 out of 3 plans fully covered), plus life, accidental death & dismemberment, and short/long term disability insurance.
• Paid Time Off: Start with 16 days of PTO per year from day one, with potential for growth and paid bank holidays.
• 401(k) Plan: Eligibility after 6 months of employment, with a 5% match in Timberline Bank stock.
• Clubs and Activities: Join our Hiking or Mountain Biking Clubs, with bank-sponsored rides/trips open to all branches.
• Ski Pass Contribution: An annual contribution of up to $300 towards a ski pass.
• Gym Reimbursement: Our gym reimbursement program covers a wide network of gyms and fitness centers ($400.00 contribution per year)
• Employee Assistance Program (EAP): Access to employee & dependent counseling services, will preparation, worldwide travel assistance, and an employee discount marketplace.
• Tuition Reimbursement: Up to $1,000 per semester for completed classes and/or job-related training.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement
Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.