Resort Operations Manager

Timbers Company is seeking a dynamic and driven Resort Operations Manager to join our Central Support Operations team. Based in Winter Park, Florida, this critical role will collaborate closely the Director of Operations, on-site General Managers, resort leadership, and the broader Timbers corporate team to enhance operational excellence across our luxury resort and residential properties.

With an initial focus on properties in Vail, Colorado; Kauai, Hawaii; and Captiva Island, Florida, this role will travel frequently to work hand-in-hand with local teams to execute special projects, improve service delivery, and drive both guest satisfaction and financial performance.

KEY RESPONSIBILITIES

• Partner with Director of Operations, General Managers and on-site resort teams to implement operational improvements that elevate the owner and guest experience.
• Lead and support special projects that align with organizational priorities, with a focus on operational efficiency, service enhancement, and stakeholder value.
• Collaborate with Asset Management to ensure alignment on capital planning, budgeting, and long-term property performance strategies.
• Analyze operational and financial data to inform decisions and recommend improvements.
• Support the execution and tracking of Net Promoter Score (NPS) initiatives to measure and enhance guest satisfaction.
• Assist in property-level budgeting, forecasting, and financial performance monitoring.
• Contribute to capital project planning and oversight, ensuring timely and on-budget execution.
• Maintain consistent communication with internal stakeholders and property leadership teams.
• Travel to assigned properties (50% in the first year) to provide on-site support and project leadership.

QUALIFICATIONS & EXPERIENCE

• 5 years of experience in luxury hospitality or high-end residential real estate operations with a focus on Rooms and Food & Beverage division operations.
• Proven strength in operational planning, service delivery, and project management.
• Strong understanding of financial statements, P&Ls, budgeting, and capital management.
• Excellent communication, collaboration, and interpersonal skills.
• Demonstrated ability to make data-driven decisions and manage cross-functional initiatives.
• Comfortable working in a fast-paced, multi-location environment with frequent travel.
• Bachelor’s degree in hospitality management, business administration, or a related field preferred.

Other qualities and strengths:

• Growth mindset and competitive drive
• Adaptable and resourceful
• Aligned with Timbers’ core values
• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy
• Data driven and detail-oriented
• Customer-centric
• Collaborative and supportive

Benefits:

• Bonus program
• Education Assistance Program
• Wellness Reimbursement Program
• Learning and development
• Competitive pay
• Volunteer time
• Paid maternity/paternity leave
• Fun team building events
• 401K
• Vacation Days
• Personal Days
• Holiday Pay
• Health Insurance
• Dental/Vision Insurance
• LTD/STD
• Life Insurance

ABOUT TIMBERS COMPANY

Timbers Company is a leader in luxury hospitality and real estate, delivering exceptional experiences through our portfolio of resorts, private residences, and vacation ownership properties. Our team thrives on innovation, accountability, and a commitment to excellence in luxury resort real estate development and hospitality.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.