What are the responsibilities and job description for the Performance Chevrolet Service Advisor position at Timbrook Automotive Inc?
"Join Our Team: Delivering Excellence in Automotive Service and Customer Care at Timbrook Automotive!"
We are seeking a dedicated and customer-focused Automotive Service Advisor to join our team at Performance Chevrolet. The ideal candidate will have a strong background in automotive service and repair, exceptional communication skills, and a passion for delivering outstanding customer service. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, providing accurate estimates, scheduling appointments, and ensuring that all service requests are completed efficiently and to the highest quality standards.
Job Summary
A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain performance problems and services requested. They verify warranty and service contract coverage; develop estimates; write repair orders and maintain customer rapport and records.
Specific Job-Related Duties and Responsibilities
- Assist customers in selecting suggested service in a friendly, professional, and efficient manner.
- Utilize walk around process to increase customer awareness of vehicle condition and build rapport.
- Generate service order estimates/quotes for customers.
- Schedule appointments and maintain an organized schedule.
- Conduct post-repair follow up.
- Resolve customer complaints.
- Maintain value, quality, and integrity.
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
- Maintaining automotive records by keeping track of problems and corrective actions.
- Other tasks as assigned.
General Company Related Duties and Responsibilities
- Report to work within acceptable time frames and company standards.
- Maintain appropriate degree of professionalism towards customers and coworkers.
- Competent in keeping up with a fast-moving and constantly changing workplace. Will have to switch gears rapidly from one activity to another, or perform several tasks simultaneously.
Qualifications
- Minimum high school diploma or GED equivalent required.
- Service Advisor experience preferred.
- Excellent communication and customer service skills
- Ability to work efficiently with limited supervision.
- Strong Computer & Phone Skills (Internet, MS Outlook)
- Experience with automotive software preferred.
- Professional appearance and work ethic
- Self-motivated, goal oriented, and ability to work within a fast-paced environment.
- Current, valid driver’s license required.
- Ability to work Monday- Friday with occasional weekend work.
Benefits
- Competitive salary based on experience and qualifications.
- Health, dental, and vision insurance.
- Voluntary benefits.
- Retirement savings plan.
- Paid time off and holiday pay.
- Employee Discounts
- Collaborative work environment.
While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.
