What are the responsibilities and job description for the Helpdesk Service Technician position at TimbukTech Inc?
Who are we?
TimbukTech is a small company with a BIG culture! For over 20 years, TimbukTech has specialized in providing high quality IT services and solutions throughout our local communities. Our Service Technicians are the backbone of TimbukTech, and we live by the motto of One for All, All for One. We are never satisfied with “good enough”. We challenge the status quo with our responsiveness, expert advice, and by resolving issues for good. In addition to supporting client’s needs, you'll be helping and mentoring your colleagues and vice versa! We work as a unified team to develop client best practices, test new technology, and document standard procedures for common types of service requests.
Why work for TimbukTech?
- Joining a FUN culture where you enjoy coming to work every day
- Earning a competitive salary with an AMAZING bonus structure
- Advancement Opportunities available for career driven individuals
- Recurrent training on a regular basis
- Job related certifications are paid for by the company
- We have the BEST clients who share our values and love working with us
- We encourage you to challenge the status quo with new ideas
What you’ll do:
- Onsite and remote workstation management
- Troubleshooting applications and operating systems
- Develop recommendations for client best practices
- Testing new technology and products
- Basic VOIP troubleshooting and support
- Setting up and deploying images to workstations
- Assisting with updating and documenting standard procedures for common types of service requests
Required Skills:
- Have a positive attitude : Our clients are contacting us when they need help.
- Identify, Discuss, Solution (IDS): We need to ask the right questions to give the right answers.
- Excellent Communication (verbal/written): Communication with our clients must be clear, concise, and confident.
- Ability to change tasks rapidly: great organization skills are key to success in this area
- Attention to detail: paying attention to the small things and using your analytical skills to make decisions
- A willingness to learn: At TimbukTech we are only concerned with doing things the right way. This means learning new skills on the regular.
- Must complete or show valid CompTIA A within first 120 days of hire
Preferred Experience:
- 1 years of basic IT troubleshooting
- 1 years of basic networking experience (setting up basic firewalls or switches)
- 1 years of Office 365 (and/or Azure) experience
- 1 years proficient experience with IT ticketing systems
Compensation: $45,000 Plus Increases for Certifications and Quarterly Bonuses
Benefits:
- Retirement Plan w/ Company Matching
- Medical Insurance
- Dental insurance
- Vision Insurance
- Life Insurance
- Paid time off
- Professional development assistance
If you’ve made it this far:
If this sounds like you, APPLY NOW! We’re excited to hear from you and have the right person join our growing team!
Salary : $45,000
