What are the responsibilities and job description for the Service Desk Technician - Canton/Macomb IL position at TimbukTech Inc?
Typical Responsibilities:
Our Tier 1 Service Technicians are critical in assisting our clients with their day-to-day IT issues. Responsibilities include:
- Providing onsite and remote support for workstation management across various clients and industries.
- Setting up, prepping, and deploying new computers.
- Troubleshooting applications and operating system issues, making recommendations for prevention.
- Providing basic support for voice-over IP systems.
- Collaborating as part of a unified team to develop best practices, test new technology, and document standard procedures for common service requests.
- Continually challenging the status quo by proposing and implementing new and effective ways of serving our clients and team.
- Participate in the on-call rotation to provide after-hours support as needed.
Required Skills and Qualifications:
- Strong Interpersonal Skills and Positive Attitude: Clients rely on us in their most challenging moments, and colleagues may reach out for support under pressure.
- Ability to Adapt Quickly: As a service business, plans can change rapidly. Must be able to multitask and adapt to unexpected disruptions.
- Organizational Skills: Must stay organized and follow through to completion with high accuracy.
- Willingness and Ability to Learn: Must be eager to learn new applications and skills continually.
- CompTIA A Certification: Required within the first 120 days of hire.
Preferred Experience:
- 1-2 years of experience with Microsoft Windows environments.
- 1-2 years of troubleshooting basic desktop and application issues.
- 1-2 years of basic network experience, including setting up and configuring firewalls, switches, and routers.
- 1-2 years of experience with Office 365 and/or Azure administration and support.
- Familiarity with modern remote management and monitoring tools.
Additional Skills (Preferred but Not Required):
- Experience with Microsoft Teams and SharePoint.
- Understanding of cybersecurity principles and best practices.
- Familiarity with compliance standards such as HIPAA and PCI-DSS.
- Customer Service Certifications.
- Experience with any ticketing system such as ConnectWise, ServiceNow, or HaloPSA.
What We Offer:
- A supportive and collaborative team environment.
- Opportunities for professional growth and career advancement.
- Competitive salary and benefits package.
- An opportunity to make a real difference by supporting small businesses in our community.
Who are we?
TimbukTech is a small company with a BIG culture! For over 20 years, TimbukTech has specialized in providing high quality IT services and solutions throughout our local communities. Our Service Technicians are the backbone of TimbukTech, and we live by the motto of One for All, All for One. We are never satisfied with “good enough”. We challenge the status quo with our responsiveness, expert advice, and by resolving issues for good. In addition to supporting client’s needs, you'll be helping and mentoring your colleagues and vice versa! We work as a unified team to develop client best practices, test new technology, and document standard procedures for common types of service requests.
Why work for TimbukTech?
- Joining a FUN culture where you enjoy coming to work every day
- Earning a competitive salary with an AMAZING bonus structure
- Advancement Opportunities available for career driven individuals
- Recurrent training on a regular basis
- Job related certifications are paid for by the company
- We have the BEST clients who share our values and love working with us
- We encourage you to challenge the status quo with new ideas
