What are the responsibilities and job description for the Implementation Specialist position at Time Clock Plus?
Implementations Specialist Team Member
TimeClock Plus develops time and attendance solutions for employee labor tracking, providing solutions that range from enterprise-class organizations with tens of thousands of employees to mid-sized businesses, all the way down to small businesses with only 5 or 10 employees. Our mission of designing, developing, and marketing high-quality time and attendance solutions helps employers manage, control and report employee labor in real-time, rather than allowing the capture of flawed employee data to be delivered later. TimeClock Plus is a nationally recognized leader in time and attendance and employee labor management technology. Our success is a result of our long-range commitment to the development of high quality, world-class software applications, and our consistent mindset of morally-sound business practices.
An Implementation Specialist team member is a proactive team player who can use acquired knowledge in technical consultation, excellent communication / problem solving and customer service skills to successfully deploy our solutions to the customers we serve. The primary role of an Implementation Specialist team member is to ensure that all project outlines / timelines and implementation processes are met and are suitable to customer’s requirements and business environment, perform on-site and remote software installations, perform customer trainings, assist with other Professional Service team member’s implementations, and perform troubleshooting. Implementation Specialist team members have the opportunity for advancement and growth based on performance.
Job Profile :
- Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
- Perform on-site and remote install, configuration, and customer training.
- Manage time and resources to facilitate multiple implementation projects simultaneously.
- Ensures customer success and satisfaction in a friendly and courteous manner.
- Maintains customer records by updating account information and task status using project management tools and methodologies.
- Continually investigates product and gains industry knowledge to improve performance and skill set.
- Work independently to accomplish tasks to meet performance requirements.
- Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
- Assists project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues / risks threaten the success of the project.
Qualifications :
The Implementation Specialist team member is a full-time position and carries the following benefits : paid vacation, health, dental and vision insurance, disability and life insurance, 401K.
TimeClock Plus is an equal opportunity employer.
