What are the responsibilities and job description for the General Manager - Multi Unit - Time Out Market Chicago position at Time Out Group Plc?

Title : General Manager

Location : Chicago

Department : Operations

Reporting to : VP Operations

Salary : Up to $130,000 bonus benefits

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients. Our Market General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities :

Develop and implement operating standards, policies, and procedures to be followed by the management team.
Ensure sales are exceeding last year and meeting budget.
Maintain highest standards of food and beverage quality, guest service, hospitality, cost control, and consistency in accordance with company's expectations.
Oversee and develop beverage program including partnerships and Cocktail, beer, and wine offerings on a regular basis.
Responsible for hiring, training, management, coaching, counseling, and evaluation of all members of the team.
Develop skills of the management team in accordance with the succession planning goals set by the company.
Evaluate all vendor operations and meet with each vendor on a monthly basis to review their operations and ensure TOM remains the ‘soul of the city.”
Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis.
Oversee Facility team and all R&M.
Consistently monitor sales and expenses, approving all purchase orders before they are executed.
Work closely in the development of the budget; manage P&L and ensure managers report all variances on a timely basis.
Oversee in-house accounting role. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts.
Manage weekly forecasting of cost expenditures and staffing vs. sales.
Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment.
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information.
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams.
Monitor guest satisfaction on all levels, including responding to social media platforms.
Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law.
Participate in community events and ensure corporate social responsibility goals of the company are met.
Oversee PR team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant.
Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues.
Oversee marketing and advertising activities to ensure consistency with product line strategy.
Ensure that private events, catering, and banquets are successfully executed.
Control cash and other receipts by adhering to cash handling procedures.
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs.
Ensure that all products are received in accordance with the venues receiving policies and procedures.
Assist and conduct conflict resolution, corrective actions, and coaching.
Oversee and ensure that employee performance appraisals are completed in a timely manner.
Ensure that talent and technical production are working smoothly; create special mood for the guests.
Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards.
Assist and / or complete additional tasks as assigned.

Skills

Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate.

Ability to provide incentives for staff to go above and beyond the expectations of their roles.

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.

Ability to speak to guests fluently regarding the food, beverage, and overall concept.

Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service, and excellence, utilizing the highest standards of service techniques.

Ability to follow-up and make accurate decisions.

Strong problem-solving skills.

Ability to maintain a high level of confidentiality.

Ability to write reports, business correspondence, and procedure manuals.

Ability to demonstrate a positive attitude always.

Ability to keep an open and objective view.

Ability to listen empathetically and be respectful always.

Ability to maintain composure and stay focused.

Ability to maintain personal integrity.

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.

General Requirements

21 years of age.

Possession of or the ability to possess all state required work cards.

Proof of eligibility to work in the United States.

Serve Safe Certified.

Education Requirements

High School Diploma required, Bachelor’s degree preferred.

Working Knowledge Requirements

Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a $10M high-volume restaurant.

Multi Unit Experience Preferred.

Experience in Gotab, Toast, 7 shifts, Triple Seat, Resy, Open Table, Eventbrite, and Craftable a plus!

Knowledge of POS and back office reporting systems, bar and guest operations, fine dining procedures, and beverage service, special events and banquets.

Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories, and cost controls as it applies to bar product.

A proven track record of training and development of internal teams.

A history of sales building and growing guest count.

Experience innovating, executing, and analyzing large scale beverage programs of 25% .

Knowledge of state and local laws as it applies to liquor, labor, and health code regulations.

Physical Demands

Must present and maintain a professional image to further the overall theme of the venue.

Must have good positive energy throughout the day.

Must be able to read the computer monitors.

Must be able to print legibly for employees, management, and guests to read.

Must be observant and quick to respond to various situations.

Must be able to move quickly through work and set the pace in the office and / or venue.

Must be able to sit and / or stand for extended periods of time.

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.

Must be able to push and lift up to 25 lbs.

Ability to use hands to handle, or feel objects, tools or controls.

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

Ability to talk, hear, taste, and smell.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Schedule

Small to Medium office environment.

Personal desk space.

Restaurant environment.

5-25% Local Travel.

Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume.

Work varied shifts to include days, nights, weekends, and holidays.

What we look for in a candidate

Be commercially astute.

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence.

Think globally.

Have excellent communication and relationship building skills.

Have a high sense of ownership, urgency, and drive.

Be a team player.

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group

Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs, and unique cultural experiences together under one roof.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them, and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town, and Sydney and beyond. It’s our expertise, authenticity, and collaboration that make us successful and a unique team.

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Salary : $130,000

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