Assistant General Manager - Time Out Market New York

Assistant General Manager, Time Out Market New York

Location : New York

Reporting to : Market General Manager

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Assistant General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Key Responsibilities

Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations

Focus on succession management, training and, development of all TOM employees

Delegate responsibility to the management team as needed and enforce existing policy consistently

Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the market team

Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goals

Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries

Develop and implement operating standards, policies, and procedures to be followed by the management team

Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams

Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary

Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information

Remain calm and alert, especially during emergency situations and / or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees

Interact with all department personnel, restaurant staff and Vendor staff as needed

Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams

Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations

Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness

Develop and implement cost-saving and profit-enhancing measures

Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff

Monitor guest satisfaction on all levels, including social media platforms

Ensure health, safety, and sanitation requirements are in compliance with the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department

Skills

Must have strong problem-solving skills

Ability to lead by example

Ability to act in a professional manner always

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence, and procedure manuals

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment

Ability to work under pressure and meet deadlines

Additional Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation.

Participate in the development of the annual budget for the entire restaurant; develop short and long-term financial operating plans

Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings

Participate in community events

Utilize traditional software programs such as Tripleseat, Google Suite, GoTab, 7 Shifts, and any department-specific systems in use

Keep work area clean and organized

Ensure confidential documents are kept in a secured area

Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization

Complete other duties as assigned by the General Manager

Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards

Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs

Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control

Maintain compliance with necessary operational policies, including : Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws

General Requirements

21 years of age

Possession of or the ability to possess all state required work cards

NYC Health Department Certification

Proof of eligibility to work in the United States

Education Requirements

High School Diploma required, Bachelor’s degree preferred

Working Knowledge Requirements

Minimum of three to five (3-5) years of AGM restaurant operations experience required, with a minimum of one year at GM level or above

Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction

Above average skill in math and algebraic equations using percentage

Proficient in Windows Microsoft Office, Mac OSX, POS systems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must present and maintain a professional image to further the overall theme of the venue

Must have good positive energy throughout the day

Must be able to read the computer monitors

Must be able to print legibly for employees, management, and guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and / or venue

Must be able to sit and / or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 25 lbs

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, and smell

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment and Schedule

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Small to Medium office environment

Personal desk space

Restaurant environment

5-25% Local Travel

Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends and holidays

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

Be commercially astute

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player