Floor Manager

Title : Market Manager

Location : New York

Department : Operations

Reporting to : General Manager

Role overview

We love what we do - and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Responsibilities

Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws.

Focus on succession management, training and, development of all Market employees.

Delegate responsibility to the management team as needed and enforce existing

policies consistently.

Oversee and participate in the hiring, training, supervision management, coaching,

counseling and evaluation of all members of the market team.

Promotes organization in industry, manufacturing and / or trade associations.

Work closes with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market.

Protect and enhance the value of all Market assets through appropriate programs in

maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager.

Process the weekly schedule and payroll for the hourly staff.

Conduct pre-shift meetings and assist team members with any inquiries.

Develop and implement operating standards, policies and procedures to be followed by the management team.

Assign and instruct the employees in details of their work. Observe performance and

encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.

Operate with an open-door policy, listen to and understand requests of the team,

respond with appropriate actions and provide accurate information.

Ensure proper inventory levels are maintained for facilitating proper restaurant

operations, establish and enforce strict inventory controls, and participate in monthly

inventory reconciliations in conjunction with the purchasing and finance teams.

Make decision and take action based on previous experience and good judgement,

revising procedures as needed to accommodate unusual situations.

Interact with all department personnel, Market and vendor staff as needed.

Ensure inventory levels are maintained for facilitating proper restaurant operations,

enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team.

Interact with all department personnel, Market and vendor staff as needed.

Develop and implement cost saving and profit enhancement measures.

Maintain positive and professional relations with vendors. Manage interaction of

vendors on property with our staff.

Create and execute action plans for any areas that need improvement or are in critical

situation.

Maximize restaurant profitability; monitor the use of controls to ensure they remain

effective.

Monitor guest satisfaction on all levels, including social media platforms.

Ensure health, safety and sanitation requirements are in compliance with Department

of Health, OSHA and any city or state agencies and ensure all managers are aware of any changes in the law.

Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans.

Maintain a professional, neat and well-groomed appearance adhering to Company

standards.

Open and / or close Market daily as scheduled following established standards and

guidelines.

Follow up cash handling procedures.

Assist Management as needed in any other task necessary to ensure successful

operations of the Market.

Engage with guests at the Market to ensure guest satisfaction.

Main focus on day to day operations, guest engagement, and staff supervision

Skills :

• Minimum of two to three years of restaurant operations experience required
• Expert knowledge of restaurant operations including food, beverage, service

techniques, and guest interaction.

objective view.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

Be commercially astute

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player