What are the responsibilities and job description for the MIR (Major Incident Response Specialist) position at TIME Systems?
Major Incident Response Specialist
Location- Joint Base Andrews, Md
Clearance- Secret
Certifications- CompTIA Security or equivalent
About TIME Systems
At TIME Systems, we are at the forefront of Technology, Innovation, Management, and Engineering solutions. Our commitment to empowering our team and fostering impactful leadership has established us as a leader in our field. Our work extends beyond business, actively contributing to local charities. We are proud of our CMMI Level 3 for Services and Development, ISO 9001:2015 certification, and our regular presence on Inc. Magazine’s “Inc. 5000 List” and Syracuse University’s IVMF “Vet 100 List."
Benefits
When you join our team, you’re joining a company that prioritizes your health, well-being, and financial security. Here’s a quick overview of our benefits:
- Health Coverage: Select from three plans, including a 100% company-funded employee-only plan.
- Dental Coverage: Our dental plan offers extensive care with no annual maximum.
- Vision: Our vision plan covers regular eye exams and corrective eyewear.
- Life Insurance and AD&D and other customizable coverage options!
- 401(k) Retirement Plan
- Health Savings Account (HSA), Flexible Spending Account (FSA), Short- and Long-Term Disability Insurance, Employee Assistance Plan, and more!
Why Join Us
- Veteran Preference – Strong value placed on military veterans and their skills.
- Career Growth – Opportunities for professional development in a supportive environment.
- Innovative Culture – Be part of a team that pushes boundaries and makes tangible impacts.
Role Summary
TIME Systems is looking for a Major Incident Response Specialist to join our team. Your primary objective is to assess and respond to IT incidents, then communicate quickly and properly to senior leadership as required throughout the Incident Response lifecycle.
Key Responsibilities
- Rapidly assess IT outages, referencing internal documentation to determine incident severity and appropriate responses.
- Immediately initiate Incident Response protocols when confirmed, including Remedy ticket creation and leadership notification.
- Craft and disseminate clear, concise, and accurate communications to senior leadership throughout the lifecycle of a Major Incident.
- Collaborate closely with technical teams to gather timely updates and ensure communication accuracy.
- When significant IT service disruptions occur, draft and coordinate NOTAM (Notice to Airmen) alerts for widespread dissemination.
- Diligently maintain accurate records within the Remedy ticketing system, including incident details, updates, and resolution information.
- Actively contribute to the ongoing refinement of Major Incident Response processes and documentation.
- 24/7 operations Tuesday- Saturday 0600-1430
Requirements
- HS Diploma or equivalent.
- Currently possess a DoD Secret security clearance.
- Currently possess a minimum DoDD 8570 IAT Level II certification (e.g. Security CE).
- Accurately assess information and maintain meticulous records.
- Possess excellent written and verbal and communication skills, conveying complex information clearly and concisely to both technical and non-technical audiences.
- A solid understanding of network equipment, their capabilities, and architecture.
- Ability to multitask and operate under pressure.
- 2 years of work experience within a DoD environment.
- Excellent briefing and oral communication skills.
Preferred Qualifications
- At least one year of practical incident response experience.
- Experience working with ITSM tools, such as Remedy.
- Experience working in a military command or operations center.
- Any associated DoDD 8140 compliant certifications.
We are TIME Systems: Committed to Excellence, Dedicated to Service.
TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
