What are the responsibilities and job description for the Routine Requirements/Desktop Support (Full-Time) position at TIME Systems?
Routine Requirements/Desktop Support (DTS) - Pentagon (Full-Time)
Location: - Pentagon, VA
Clearance: - Secret
Certifications: CompTIA Security or equivalent
About TIME Systems
At TIME Systems, we are at the forefront of Technology, Innovation, Management, and Engineering solutions. Our commitment to empowering our team and fostering impactful leadership has established us as a leader in our field. Our work extends beyond business, actively contributing to local charities. We are proud of our CMMI Level 3 for Services and Development, ISO 9001:2015 certification, and our regular presence on Inc. Magazine’s “Inc. 5000 List” and Syracuse University’s IVMF “Vet 100 List."
Benefits
When you join our team, you’re joining a company that prioritizes your health, well-being, and financial security. Here’s a quick overview of our benefits:
- Health Coverage: Select from three plans, including a 100% company-funded employee-only plan.
- Dental Coverage: Our dental plan offers extensive care with no annual maximum.
- Vision: Our vision plan covers regular eye exams and corrective eyewear.
- Life Insurance and AD&D and other customizable coverage options!
- 401(k) Retirement Plan
- Health Savings Account (HSA), Flexible Spending Account (FSA), Short- and Long-Term Disability Insurance, Employee Assistance Plan, and more!
Why Join Us
- Veteran Preference – Strong value placed on military veterans and their skills.
- Career Growth – Opportunities for professional development in a supportive environment.
- Innovative Culture – Be part of a team that pushes boundaries and makes tangible impacts.
Role Summary
TIME Systems is looking for energetic customer-focused technicians to join our team. You will resolve Tier 1 issues for customers at the Pentagon.
Key Responsibilities
- Provide Tier 1 problem identification, diagnosis, and resolution.
- Plan and manage the move and/or standup of offices supporting customers.
- Engage with external service providers to test/order network services.
- Coordinate with internal service providers to ensure telephones/printers/etc. are in place for office moves or stand ups
- Prepare new compute assets for installation or distribution to customers.
- Provide support for the escalation and communication of status to management and internal customers.
- Effectively communicate and directly engage with customers and colleagues.
- Hands-on diagnose desktop related issues.
- Work independently to resolve technical issues in a dynamic environment.
- Focus on superior customer satisfaction.
Requirements
- Bachelor's degree or 4 – 8 years of relevant experience.
- Secret security clearance.
- Demonstrated technical experience and understanding of virtual and physical support systems.
- Able to demonstrate an analytical and systematic approach to technical challenges.
- Active Directory Systems Administrator experience.
- Security certification or equivalent.
Preferred Qualifications
- REMEDY (Trouble ticket system) experience.
- IT field service experience.
We are TIME Systems: Committed to Excellence, Dedicated to Service.
TIME Systems, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
