Sales Development Representative

About TimeDoc Health:

Founded in 2015, TimeDoc Health is a leader in virtual Chronic Care Management (CCM) for healthcare providers-one of the largest and fastest-growing markets in healthcare. We empower healthcare providers to deliver continuous, comprehensive care for patients with chronic and behavioral health conditions through a solution that combines a care management SaaS platform, remote patient monitoring devices, and digital care management services. Our solution adds the personal touch often missing in healthcare, scaling to over 50,000 enrolled patients. We are on track to serve one million patients by the end of 2025. Join us and make a difference in the lives of thousands of patients!

Who We Are Looking For:

We are seeking a passionate, results-driven Sales Development Representative (SDR) to help us grow our pipeline within the Chronic Care Management (CCM), Behavioral Health and Remote Patient Monitoring space. You like your work to have a significant impact and reward. You are naturally competitive and thrive on being "number one." Your strong interpersonal skills and critical thinking mindset enable you to effectively navigate the complex healthcare landscape. You will work closely with our sales team to generate high-quality leads in the enterprise market, ensuring a steady flow of opportunities for our Account Executives. You will be instrumental in qualifying prospects, understanding their needs, and setting the stage for successful sales conversations. This is a great opportunity to begin or further your career in sales with a high-growth healthcare technology company.

Our ideal candidate possesses these core competencies:

• Sales Aptitude: Understand Sales Cycle and Process.
• Prospecting Skills: Ability to identify and quality leads to ensure alignment with TimeDoc's solutions. Comfort with phone calls, emails and other outbound communication strategies to engage healthcare providers.
• Emotional Intelligence. The capacity to recognize your own feelings and those of others, for motivating others and for managing emotions effectively in ourselves and others.
• Health Care Industry Knowledge: In-depth knowledge of chronic care management services; familiarity with healthcare ecosystem and regulatory requirements (e.g. Medicare guidelines).
• Business Acumen. Knows how different businesses make money; is knowledgeable in current and possible future policies, practices, and technology; is aware of how a variety of strategies and tactics work in the marketplace.
• Results and Performance Driven. Assumes personal ownership and accountability for business results and solutions; consistently delivers results that meet or exceeds expectations; makes customers central to all thinking; keeps the focus on driving customer value.
• Relationship Management: Establish credibility with physicians, practice managers, and other stakeholders. Work closely with internal teams (e.g. marketing, sales) to align on lead handoffs and strategy. Maintain value added touchpoints with prospects.
• Proactive and Clear Communication: Ability to actively listen and understand provider pain points and address them effectively. Articulate the value of CCM services to healthcare providers in a concise, and compelling manner.
• Inclusivity: Collaborate across diverse backgrounds, appreciating and leveraging varied perspectives.

Responsibilities:

• Lead Generation: Proactively research and identify potential leads in the healthcare industry, leveraging various sources such as online platforms, industry events, and referrals.
• Engage in outbound prospecting activities, including cold calling, emailing, and social networking, to initiate conversations with potential clients.
• Articulate the value proposition of our healthcare software solutions clearly and effectively to potential clients.
• Schedule product demonstrations and discovery calls for qualified leads with the appropriate sales representatives.
• Lead Qualification: Qualify leads by conducting thorough needs assessments and understanding their pain points and requirements.
• Achieve KPIs: Meet and exceed daily, weekly, and monthly KPIs related to outbound calls, meetings scheduled, and leads qualified.
• Industry Knowledge: Stay informed about industry trends, competitive landscape, and our product offerings to effectively communicate the benefits of our solutions.
• Collaborate with Sales & Marketing Teams: Collaborate closely with the sales and marketing teams to develop and refine lead generation strategies. Participate in team meetings, sharing insights and feedback to continuously improve lead generation and qualification processes.
• CRM Management: Maintain accurate and up-to-date records of lead interactions and sales activities in the CRM system.

Requirements:

• Experience: Proven experience in a sales development or similar role, preferably within the healthcare software or technology industry.
• Healthcare Knowledge: Strong understanding of healthcare processes, software, and industry regulations.
• Prospecting Skills: Comfortable with outbound prospecting activities, including cold calling and emailing.
• Communication Skills: Excellent communication skills, both written and verbal. Strong phone presence with excellent verbal communication and persuasion skills.
• Organizational Skills: Highly organized with excellent time management skills
• Tech-Savvy: Experience with CRM tools (Salesforce preferred), email outreach tools (Outreach, Gong), and Microsoft Office or Google Suite.
• Adaptability: Comfortable with ambiguity and able to thrive in a startup environment.
• Healthcare Knowledge: A passion for healthcare, particularly in chronic care management or behavioral health (preferred but not required).
• Collaboration Skills: Team player who can collaborate effectively with cross-functional teams

We Offer:

• Competitive Compensation: Base salary with performance-based incentives.
• Comprehensive Benefits: Health, dental, vision, PTO, paid holidays, 401K, and more.
• A Collaborative, Inclusive Culture: A vibrant, positive community that values personal connection and professional growth, whether in-person or remote.
• Career Growth Opportunities: As we scale, we're committed to promoting from within. Your growth is important to us.
• Growth Mindset: Join a team driven by Grit, Results, and Openness. We encourage passion, perseverance, and transparency.
• Mission-Driven Work: Be part of a company that's improving healthcare outcomes and keeping patients healthier and out of the hospital.

Equal Opportunity:

TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.