customer service rep

Recruiting for a client - BSG

Role Summary

We are seeking a Customer Service Representative to uphold customer satisfaction and retention. You will act as the primary point of contact for customers, addressing inquiries, resolving issues, and delivering exceptional service to ensure positive customer relations and business growth.

Responsibilities

• Provide timely and professional responses to customer inquiries via phone, email, and chat.
• Assess customer needs, resolving complex issues and escalating as necessary.
• Maintain in-depth product and service knowledge to address customer concerns accurately.
• Adhere to company policies and procedures while processing orders, forms, applications, and requests.
• Document and record customer interactions and transactions effectively.
• Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
• Address customer complaints, offer appropriate solutions, and ensure resolution through follow-up.
• Build and maintain strong customer relationships to contribute to customer retention.
• Contribute to the enhancement of customer service procedures and processes.
• Meet or exceed customer service goals and quality standards while adhering to compliance regulations.
• Stay up-to-date on product knowledge and company policies to deliver accurate information to customers.
• Promote a positive team environment and embody the company's values and culture.
• Participate in ongoing training and professional development to improve skills and knowledge.
• Support the customer service department and overall business objectives through involvement in special projects as needed.
• Identify opportunities for process and service improvement and make recommendations to management.
  
  

Requirements

• High school diploma or equivalent; college degree preferred.
• Demonstrated customer support or client service representative experience.
• Proficiency in phone contact handling and active listening.
• Excellent verbal and written communication skills.
• Effective time management and ability to handle stressful situations in a fast-paced environment.
• Strong problem-solving skills and focus on achieving solutions.
• Ability to multitask, prioritize, and manage time efficiently.
• Exceptional interpersonal skills and the ability to demonstrate empathy and understanding.
• Proficiency in computer and CRM software applications.
• Capability to adapt and learn in a continuously evolving work environment.
• Solid understanding of customer service principles and practices.
• Ability to work independently and as part of a team effectively.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to ethical conduct and maintaining customer confidentiality.
• Knowledge of general office and administrative procedures.
  
  

Skills: empathy,communication skills,crm software,communication,multitasking,adaptability,interpersonal skills,time management,customer service,problem-solving