What are the responsibilities and job description for the Business System Analyst position at Times Microwave Systems?
Job Description
Job Description
The Business System Analyst - Customer Service Solutions will play a critical role in enhancing our customer service capabilities through the effective use of technology. This position involves working closely with both the customer service and Ops Tech department to develop and implement systems that meet the dynamic needs of our customers. The ideal candidate will have a strong background in system analysis, a deep understanding of customer service processes, and the ability to translate business requirements into technical solutions.
Essential Duties and Responsibilities
- Conduct thorough analyses of current customer service processes and systems, identifying areas for improvement and innovation.
- Gather and document existing tribal knowledge in order entry to understand and properly develop robust company specific solutions that effectively support customer expectations.
- Design and implement well thought out and sustainable systems that enhance customer satisfaction, streamline operations, and improve response times.
- Serve as a liaison between the customer service and Ops tech departments, ensuring clear communication and effective implementation of IT solutions.
- Develop and maintain detailed documentation for customer service systems, including requirements, system designs, and user manuals.
- Monitor the performance of implemented solutions, gathering feedback from users, and adjusting as necessary.
- Stay up to date with the latest technologies and trends in customer service and system analysis to recommend improvements and innovations.
- Facilitate training sessions for customer service staff on new systems and technologies.
Job Requirements
M / F / D / V
Company Description
Times Microwave Systems is a subsidiary of Amphenol Corporation (NYSE : APH) and part of the Amphenol Military and Aerospace division. TMS designs and manufactures high performance coaxial cables, connectors and cable assemblies for military, aerospace, telecommunications, industrial RF and microwave applications. For over 70 years Times has been committed to innovation, quality and the development of new products for demanding applications.
Company Description
Times Microwave Systems is a subsidiary of Amphenol Corporation (NYSE : APH) and part of the Amphenol Military and Aerospace division. TMS designs and manufactures high performance coaxial cables, connectors and cable assemblies for military, aerospace, telecommunications, industrial RF and microwave applications. For over 70 years Times has been committed to innovation, quality and the development of new products for demanding applications.
