Store Director

Job Description: Store Director

Last Revised: 10/22/11 r.05/19/2018

Department: STORE MANAGEMENT

Direct Supervisor: DISTRICT MANAGER

FLSA Status: EXEMPT

Job Summary: The Store Director is directly responsible and accountable for overseeing all aspects of the store that he/she is assigned, namely ensuring that all company directives are executed within expectation with the intent to maximize sales and profitability while simultaneously minimizing expenses and any losses. 

Essential Job Duties:

• Customer service
• Promotes and maintains proper and efficient servicing of customers.
• Responsible and accountable for the entire stores profitability
• Conducts floor checks, ensuring that the shelves are adequately stocked, products merchandised properly rotated, price integrity enforced according to company standards.
• Directly trains, develops and supervises the Assistant Store Director, and all department managers.
• Indirectly trains, develops and supervises associates through department managers.
• Authorized to approve documents and items relating to the operation of his/her store.
• Fosters good relationships in the community, and collaborates with business partners.
• Ensures that the store complies with the rules/regulations of various government and regulatory agencies.
• Directly reviews and controls expenses within the store.
• Ensures good communication is maintained between associates, store management, and the retail support center staff.
• Fosters a harmonious positive work environment.
• Provides a safe and sanitary environment for customers and associates.
• Enforces all safety procedures and policies to ensure safe work practices
• Ensures all company programs, philosophies and company image are carried out and maintained.
• Provides training, guidance and counseling to store management staff and associates.
• Take appropriate loss prevention measures.
• Must be proficient in the Computer Generated Ordering System (CGO)
• Abide by and enforce all company policies and procedures fairly and consistently.

Other Job Duties:

• Recommend changes in procedures, house rules and work methods as necessary.
• Recognize and assist in the advancement of qualified associates.
• Conduct periodic competitor checks.
• Interview perspective applicants according to equal employment opportunity guidelines.
• Attends periodic meetings at the retail support center.
• Edits or inputs information onto Time Solutions(Time and Attendance program)
• Occasional receiving of merchandise with or without the DSD (direct store delivery) gun.
• Periodic taking of inventories, downloading inventories, and auditing inventories.
• Any tasks as deemed necessary by management

Physical Requirements:

• 21 years of age or older (operates heavy machinery) (sell liquor)
• Must be able to safely lift 50 lbs unassisted.
• Must be able to carry 50 lbs unassisted.
• Must be able to push and pull up to 1000 lbs with assistance.
• Frequent reaching above shoulders
• Stand for extended periods of time
• Frequently bending, squatting and stooping required during the course of the workday.
• Occasionally may need to kneel and crawl, climb ladders and stairs
• Walking for majority of shift.
• Requires manual dexterity and eye-hand coordination for various activities.

Mental Requirements:

• Accuracy is of primary importance in all aspects of the job
• Detail-oriented
• Organized
• Able to work independently and as a team member
• Able to multi-task
• Resourceful
• Able to act professionally during stressful situations

Work Hours:

• As determined by employee handbook
• On an average, minimum 48 hours/week
• May require working overnight, early mornings, evenings, weekends and holidays
• Occasional longer shifts (10 hours) due to business needs
• Must be able to work at any Times location on the island

Working Conditions:

• Fast-paced environment that maybe demanding and/or stressful
• Work done primarily indoors with air conditioning.
• Serving area: Cool to room temperature
• Extremely hot and/or cold temperatures: Warehouse/kitchen (100 o F); Chill (35o F)/freezer (-10o F)
• Able to successfully deal with a large number of customers and employees

Equipment: (As deemed necessary depending on store and specific duties)

• Box Cutters
• Label guns
• DSD Unit
• Ordering Unit (IOS, Smart gun)
• Inventory Unit (Smart gun)
• Pallet Jacks
• Forklift
• Hand trucks
• Step stools
• Ladders
• Cash Registers
• Computers
• Balers
• Flat bed wagons
• Conveyor Belts

Potential Hazards:

• Working with box cutters
• Working with electric – operated machinery, electric pallet mule
• Working near hot pans/serving trays, grill, hot oven, steamer, fryer, etc.
• Changes in environmental temperature when working outside and inside and inside of the store as well as in the chill and freezer
• Working with chemicals for sanitation
• Working near knives, band saws, and slicing machinery

Qualifications:

• Education/Training/Experience
• Bachelor’s degree or equivalent
• Knowledge of business and managerial principles and practices pertaining to general management.
• 5 years experience as a successful department manager
• Experience with strategic planning
• Experience with basic human resource management principles and procedures, primarily in the areas of coaching, training and development of supervisory/managerial staff
• Experience with basic economic and accounting principles and practices, primarily in the areas of expense/shrink reduction, labor management and profitability.
• Experience with office administrative procedures
• Proficient in Microsoft office, primarily Word, Excel and Outlook.
• Proficient on the usage of email
• Communication:
• Excellent customer service skills
• Ability to effectively communicate with others in English
• Good phone etiquette
• Possess acceptable written and verbal communication skills in English
• Effectively communicate up and down the organization
• Other:
• Accurately and efficiently complete work in a timely manner
• Able to effectively prioritize work
• Able to meet deadlines in a short period of time
• Able to quickly pick up and follow through with various projects
• Troubleshooting/problem-solving ability

Compensation: Starting rate (as deemed by current pay schedule) or commensurate with experience.

- QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items handled and access to money transfers via Western Union.

The above topics were covered with me and I understand the responsibility of working in the service center booth. I also acknowledge the importance of properly handling the finances in the booth, which is within my direct control. I acknowledge that I will be held accountable for any negligent acts.

The preceding information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.