Appeals Coordinator

remote role with the expectation of going to Hopewell, NJ Site, once a month.

Job Summary:

This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators.

Responsibilities:

- Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients.

- Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence based on scripts and workflows, and under the oversight of clinical staff.

- Prepare, document and route cases in appropriate system for clinical review.

- Initiates call backs and correspondence to members and providers to coordinate and clarify benefits.

- Upon completion of inquiries initiate call back or correspondence to Physicians/Members to coordinate/clarify case completion.

- Reviewing professional medical/claim policy related issues or claims in pending status.

- Upon collection of clinical and non-clinical information MCC can authorize services based upon scripts or algorithms used for pre-review screening. *Non Clinical staff members are not responsible for conducting any UM review activities that require interpretation of clinical information.

- Perform other relevant tasks as assigned by Management.

Core Individual Contributor Competencies: Personal and professional attributes that are critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate

Qualifications:

Education:

- High School Diploma required. Some College preferred.
Work experience:

- Prefer 1-2 years customer service or medical support related position.

Specialized knowledge/skills:

- Requires knowledge of medical terminology

- Requires Good Oral and Written Communication skills

- Requires ability to make sound decisions under the direction of Supervisor

- Prefer knowledge of contracts, enrollment, billing & claims coding/processing

- Prefer knowledge Managed Care principles

- Prefer the ability to analyze and resolve problems with minimal supervision

- Prefer the ability to use a personal computer and applicable software and systems

- Team Player, Strong Analytical, Interpersonal Skills

Training:

Training onsite, hybrid position. Mon-Fri 8:30-5:00.

Should be able to go to Hopewell, NJ Site, once a month

Job Type: Contract

Pay: $18.73 - $19.64 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• knowledge of medical terminology: 1 year (Required)

Ability to Commute:

• Pennington, NJ 08534 (Required)

Work Location: In person

Salary : $19 - $20