What are the responsibilities and job description for the Call Center Representative position at TIMESSQUARETECH NYC INC?
Requirements:
- Must be local to any of the following offices: Pittsburgh; Camp Hill; Parkersburg, WV. Must reside within a 45-minute commute from any of these 3 offices.
- Will work remotely but may be required to work on-site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
- You will be required to go onsite if facing system or equipment issues
- Candidates must have a form of transportation to get to the office
- High speed home internet is a requirement.
- Upon equipment failure, you would be required to go into the office that day to exchange any non-working equipment
Responsibilities and Qualifications:
- Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
- Bilingual Spanish speaking candidates are welcome and encouraged to apply
- This is high energy role and requires individuals who can adapt to changes quickly
- Will work in a fast-paced environment
- Must have empathy and the ability to control conversation/call
- High school/GED required
- Must have customer service experience
- Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
- Soft skills are very important to this role and require a level of professionalism and caring.
- Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
Working Schedule:
Must be able to work any shift between 8:00AM - 8:00PM
Must be open to working the 11:30AM - 8:00PM shift
Required Work Setting:
- Professional behavior, on camera training and adherence to the current Work from Home policy is required.
- Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
- Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.
Job Type: Contract
Pay: $16.89 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- benefit information: 1 year (Required)
- Call center: 1 year (Required)
- Health Insurance Call Center: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $17 - $18
