Scheduler

Duties:

• Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls to clients and scheduling .
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc.).
• Ensures staff and clients are aware of upcoming schedules
• Completes client intake scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the client onboarding process.
• Coordinates with client's family schedules and staffing.
• Connects client with office biller for insurance verification.
• Proactively solicits customer feedback.-Provides proactive and timely responses to internal and external customer needs and requests.
• Meets individual productivity and quality expectations in all job functions.
• Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
• Maintains knowledge of insurance requirements.

Job Type: Contract

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical scheduling: 3 years (Required)
• insurance processes: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person

Salary : $21 - $23