Dual GM Hotel

Join the team at Four Points by Sheraton in Deadwood, SD, where you'll discover a supportive atmosphere dedicated to fostering internal growth and service excellence. Here's why you should choose to be a part of our team:

Supportive Team Atmosphere: Experience a workplace culture that values collaboration, teamwork, and mutual support, where every team member is encouraged to grow and thrive.

Internal Growth Opportunities: Benefit from ample opportunities for professional development and advancement within the organization, allowing you to expand your skills and take your career to new heights.

Focus on Service Excellence: Embrace a commitment to delivering exceptional service to our Guests, with a strong emphasis on excellence in hospitality, ensuring memorable experiences for every visitor.

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At Four Points by Sheraton in Deadwood, you'll not only find a job, but a supportive community dedicated to helping you reach your full potential while delivering outstanding service to our guests. Join us and become a valued member of our team today.

We are looking for an enthusiastic and experienced General Manager to oversee the daily operations of our Four Points and Hampton Inn Hotels in the Tin Lizzie Gaming Resort, as well as provide strategic direction for the property. You will plan and supervise the activities of an extensive and diverse workforce to ensure a smooth and profitable operation.

This position will ensure the financial success of the overall operation including but not limited to hotel, food and beverage, housekeeping, maintenance, front office operations and guest service. The successful candidate will be a proven leader as defined by their followers, uses personality and talents to compel others to action and uses influence and relationships to accelerate performance. A creative thinker who has a proven track record of successful solutions for the property; this leader will provide the right balance of "push and pull" to deliver optimal performance.

Success will be defined through high financial performance; the fulfillment of promises we make to owners and associates; cultural stewardship, leadership through trust; the successful implementation of a vision and strategy, and the ability to problem solve well. Having the vision and foresight to anticipate issues and solve them quickly is paramount.

Responsibilities

• Developing recommended operational best practices, policies, programs and creative ideas in collaboration with the Liv Executive Team. Creative thinking is critical.
• Sound and consistent written and verbal communication to your team and within the property.
• Implementing Service Excellence. Your role is the Head Coach calling the plays.
• Building winning teams We are looking for the best and brightest talent to join our company and grow our business. In this role, you are a steward of the career development of your team.
• Working beyond traditional reporting structures and lines to achieve world-class results. We are a diverse organization, and get the best results by harnessing the power of collective strengths of others.
• Love numbers. Between revenue management and sound financial planning you will spend a portion of each day/week exercising this initiative.
• Building relationships use your winning personality so that people will follow; if for no other reason other than curiosity.
• Be a mentor/safety net spot trends and see what Guests see, see business changes that are coming so that you can help others prepare in advance of those changes.
• Communicate well connect people to one another and to ideas and foster meaningful communication throughout the property.
• Solve problems Gets in the trenches, "rolls ups the sleeves" and figure it out. You either have the gene or you dont. This will make or break this position.
• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotels services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards

• Proven experience as Hotel Manager or relevant role
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software is an advantage
• Excellent guest service skills
• A business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or relevant field preferred
• Must be able to embody the Liv Hospitality values of Leadership. Integrity. Vision.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer