Member Support Specialist I

Tinker Federal Credit Union’s Member Service Center department has an immediate opening for a Member Support Specialist I! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!   As a Member Support Specialist I, you will be responsible for the following: Assist members via various digital or telephonic remote means to support members and perform non-cash transactions Provide members with information and customer service concerning the credit union and its products and services, ensuring the highest quality of service Provide members with technical expertise enabling the successful utilization of TFCU’s digital products and services with an emphasis on driving self-service options for the membership Train new Call Center representatives and provide them mentorship Aid the Call Center Supervisors in providing solutions to unique problems when requested   Salary Range: This is a non-exempt position. The starting hourly rate is $21.36 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.   Education/Experience: You must have: A high school diploma or equivalent and two years’ related experience are required Credit union or banking call center experience is preferred Bilingual English/Spanish skills highly preferred! Remote work (hybrid only) opportunities available after training is completed!   Applicable additional education levels may be eligible to satisfy experience requirements.    Certificates, Licenses, Registrations: Incumbent Bonding REQUIRED by TFCU’s chosen authority. Complete communications and regulations training. CCR I Capstone completed for that level.   Keys to success: In order to be successful as a Member Support Specialist I, you must possess these qualifications: Ability to provide courteous customer service in a call center environment Ability to thoroughly research & resolve account errors as well as the ability to overcome obstacles by thinking critically and using deductive reasoning Have understanding of basic math Knowledge of federal and state regulations Ability to focus in a high-paced call center environment as well as ability to operate the telephone device for the hearing-impaired (TDD) Ability to use Windows operating systems and Microsoft Office as well as ability to use and maintain basic, fundamental office equipment Strong communication and problem-solving skills Please note the following: Applicants must be flexible between the department hours of 6:00 AM - 9:00 PM Monday-Friday & 8:00 AM - 5:00 PM Saturdays as well as willing to work evening shifts. Scheduling specifics will discuss schedule further during interview. This is not a fully remote position, and applicants will be required to come into the office and live in Oklahoma or be in the process of relocating when being considered. Hybrid, remote work opportunties will become available to employees once training is completed (training can last up to 6 months), and the employee must be within acceptable performance metrics of the position.

Salary : $21