What are the responsibilities and job description for the Front Desk Associate position at Tinney Rug Cleaners?
NOW HIRING – Join Our Family!
Tinney Rug Cleaners
Visit Us: TinneyRugCleaners.com
Are you looking to be part of a small, family-owned business that truly cares about its team members? Tinney Rug Cleaners, now under new ownership since January 1, 2023, is excited to grow together with you!
Position: Customer Service/Front Desk Representative
About Us:
At Tinney Rug Cleaners, we pride ourselves on creating a supportive, family-like atmosphere where every team member is valued. As a long-standing business with over 100 years in the community, we believe in taking care of our employees just as much as we take care of our customers. Join us for exciting outings to places like Top Golf, bowling, and other fun group events. We're excited to build a bright future together with you!
Job Description:
As a Customer Service/Front Desk Representative, you will be the welcoming face and voice of our company, responsible for:
- Handling customer walk-ins, answering inbound phone calls, emails, and managing contact form submissions driven by our various marketing efforts.
- Providing expert advice and consultation to customers on their cleaning needs, specifically focusing on rug care.
- Conducting thorough rug inspections to assess their condition and recommend the best solutions.
- Efficiently scheduling customer appointments using our user-friendly scheduling software.
- Completing daily tasks, including following up with customers and performing data entry.
- Assisting with the movement of customer rugs, requiring the ability to lift up to 50lbs.
Pay & Benefits:
- Starting Pay: $17 per hour
- Monthly Bonus: $1,000 Performance-Based Bonus
- Retirement: 401k with 3% Company Match
- Vacation: Up to 15 Days Paid Vacation
- Holidays: 5 Paid Holidays to enjoy with family
Schedule:
- Full-Time: Monday to Saturday
- Hours: Monday to Friday, 9am to 5pm (with flexibility to take Tuesday or Thursday off)
- Saturday: 9am to 4pm
What We’re Looking For:
- Education: High School diploma required
- Experience: Minimum of 5 years as a Customer Service Representative
- Skills: Strong written and verbal communication skills. Computer literacy, very strong multitasking abilities, and proficiency with typing (typing evaluation upon hire, roughly 35 WPM).
Why Join Us?
At Tinney Rug Cleaners, we believe in more than just a paycheck. We believe in creating a workplace where you can grow, feel appreciated, and be part of something special. Our team is more than just colleagues – we are a family that supports each other every step of the way.
Apply Today! If you’re ready to join a company that values you as much as its customers, we’d love to hear from you!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 5 years (Required)
Work Location: In person
Salary : $40,000 - $50,000