What are the responsibilities and job description for the Full Service General Manager position at Tinsley Family Concessions?
Objective:
The General Manager is responsible for overseeing daily restaurant operations, managing non-management personnel, and ensuring the restaurant meets health, safety, and financial standards. In the absence of the General Manager, the Assistant General Manager assumes full responsibility for all restaurant operations.
Essential Functions:
- Operational Oversight: Monitor restaurant operations, including food quality, customer service, employee performance, inventory, and cash handling. Ensure compliance with brand guidelines, food safety, and health standards.
- Quality Assurance: Conduct walk-throughs to observe and ensure all areas of the restaurant meet company standards.
- Documentation & Review: Review logs and documentation to assess operational quality and consistency.
- Staff Management: Conduct performance evaluations, provide feedback, and assign tasks to non-management staff.
- Training & Development: Oversee training for non-management and hourly supervisor employees, supporting their growth and development.
- Scheduling & Staffing: Generate and adjust staff schedules based on restaurant needs.
- Vendor & Ordering Coordination: Manage food and supply orders and maintain vendor relations to meet inventory requirements.
- Customer Interaction: Address and resolve customer complaints professionally, ensuring a positive dining experience.
- Communication: Engage with employees, customers, vendors, and management to ensure smooth operations and resolve issues as needed.
- Reporting & Documentation: Maintain detailed records, including manager logs, employee files, and reports on restaurant performance.
- Versatility: Step in as needed to perform duties such as food service, cooking, and food running.
Qualifications:
- Sensory Abilities: Clear auditory and speech recognition, color discrimination, and visual acuity.
- Cognitive Skills: Strong problem-solving, memory, attention to detail, and written/oral communication skills.
- Physical Requirements: Ability to maintain physical balance and stability.
- Interpersonal Skills: Strong leadership, adaptability, stress tolerance, dependability, and customer-focused attitude.
- Technology Proficiency: Skilled in MS Office, POS systems, and other restaurant software.
If you have a passion for leading teams, delivering excellent guest experiences, and managing operations in a dynamic environment, we’d love to meet you!
TINSLEY FAMILY CONCESSIONS
Tinsley Family Concessions, Inc. operates concession restaurants, including coffee shops, bar and grill restaurants, pizza restaurants, and sandwich restaurants.
The Company provides food services in Muhammad Ali – Louisville Airport, as well as Miami and Tampa International Airports as a Joint Venture partner with HMSHost Corporation.
We jointly operate 30 concessions at the Miami International Airport including Starbucks, Burger King, Pizza Hut, etc.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $55,000 - $60,000