What are the responsibilities and job description for the Customer Success Manager position at TINT?
About TINT
Hi, we're TINT! Our mission is to address the problems of falling consumer trust in brands and diminishing returns on marketing spend.
We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed our methodology, a proven process to create a thriving brand community with immediate impact and lasting business value.
Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to cultivate communities and scale impact to create awareness, engagement, and loyal customers.
TINT is headquartered in the heart of beautiful downtown San Antonio with global offices in Poland and the UK.
About the Role
At TINT, we're committed to empowering our customers to attract new audiences, engage and mobilize existing consumers, and build brand-owned communities that generate authentic user-generated content and reviews. Our goal is to help boost sales, drive conversations, and foster long-term loyalty.
At the heart of this are our versatile Customer Success Managers. We seek naturally curious professionals, problem-solvers driven to exceed customer expectations through exceptional service and strategy.
The CSM will manage a client portfolio, partnering to develop and implement marketing campaigns that foster community growth and support brand objectives, while coordinating with the internal team to execute, track and report results.
An ideal candidate for this position is an excellent communicator, a constant learner, an out-of-the-box thinker, empathetic, technically minded, and unflappable. To succeed in this role, you must be able to thrive in a highly interactive and innovative start-up environment. Success in this role is measured by customer and employee sentiment, retention of business, and growth of customers through their business objectives. This position reports to the Director of Customer Success.
- Develop and execute customized customer success strategies aligned with each client's objectives
- Manage a portfolio of enterprise clients, coordinating activations, tracking KPIs, and optimizing engagement
- Create and deploy programs to help demonstrate value with clients, client goal attainment, new features, and new use-cases
- Lead projects, training and onboarding to ensure increased customer lifetime value
- Build and maintain relationships with key client stakeholders, identifying growth and upsell opportunities
- Collaborate with Marketing and Sales teams to strengthen client relationships throughout the lifecycle
- Master the TINT platform, services, and product knowledge as well as understand your customer's technical infrastructure and business objectives
- Stay informed on market trends and provide actionable insights to clients and internal teams
Your Impact
- You will develop strong client business relationships with some of the biggest brands on the planet, helping them drive success in their marketing strategies
- Develop and execute a comprehensive customer success strategy aligned with each customer’s objectives, ensuring their continued satisfaction and success with our products and services
- You will play a vital role in the success of the company
- Leverage your industry knowledge to provide consultative guidance to customers, applying solutions to address complex business challenges and achieve their business objectives
Desired Skills & Experience
- 4-5 years of Customer Success experience, with a focus on Social Marketing, Community and Agency
- Excellent communication, strategic thinking, and collaboration skills
- Ability to manage multiple customers and priorities concurrently, while compelling them to act
- Self-motivated, with a focus on meeting timelines and project milestones
- Familiarity with Salesforce, G Suite, and experience with enterprise-level clients
- Experience working with marketing teams is preferred; a college degree is a plus
- The unique opportunity to work at a Best Places to Work in San Antonio, with customers around the world
- Health, dental, and vision insurance plans
- Medical and dependent care flexible spending accounts
- Open PTO - we like to keep this simple...making time for life is important!
- 9 paid standard holidays each year in addition to open PTO
- 401(k) savings plan with Employer Matching
- Company-paid Life, AD&D, and Disability coverage
- A collaborative, entrepreneurial learning environment with a proven playbook
- The opportunity to work with innovative and progressive technology
- Fun work atmosphere
This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.
*No visa sponsorship is available for this position*